Job Description:

Application Support Analyst Req # 190074278

Location Bangalore East, KA, IN

Job Category Technology

The position entails the following

The CIB Rates PM Tech team is made up of technical & self-motivated professionals who passionately care about the stability of applications and provide with out of the box solutions for their betterment Every team member has end-to-end responsibility including understanding an issue, finding solutions, implementing the solution and then scaling across CIB applications The individual should have proven skills to produce quality results to support highly critical business needs Working closely with the development team, application support/operations teams and business users to ensure production environments integrity will be an important part of this function

The CIB PM Tech team manages the strategic initiatives across all the CIB Production Management applications for synthetic monitoring, DevOps, cloud adoptability, cyber-security, monitoring automation, capacity management, resiliency, hygiene and more

Responsibilities Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for all applications in scope of support Help monitor and improve monitoring of the application suite and proactively fix potential issues
Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners Act as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives Be able to develop and maintain strong relationships with Application Development and DevOps teams to prioritize issues / bugs in production Recommend system changes to reduce manual intervention in monitoring or managing system performance / stability / availability Ability to effectively manage multiple streams of work and to organize self (and others) to deliver in a timely fashion Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and development teams to improve reliability, stability and capacity management Communicate with various levels of management regarding system issues Run forums to educate and share best practices and tools to the Rates Production Management team

Technical Expertise
5 7 years experience in Production Support / Maintenance / DevOps roles, ideally within financial services or a large-scale technology firm
Programming languages Working knowledgein Python / Java and SQL developmentand stored procedures
Database Hands on experience in ORACLE, MySQL, or SQL server
UNIX (RedHat Linux) skills including Unix Shell Scripting ksh, perl, bash etc are a plus
UNIX/Linux and Windows system administration skills are a plus
Database administration skills are a plus
General Competencies
Strong problem management and problem investigation skills with ability to learn new skills quickly to add value to the process
Excellent communication skills (verbal and written) in English, providing clear problem descriptions and resolutions
Excellent interpersonal relationship / teamwork skills
Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the worlds important corporations, governments and institutions Youll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world
When you work at JPMorgan Chase & Co, youre not just working at a global financial institution Youre an integral part of one of the worlds biggest tech companies In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development Our $95B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co we value the unique skills of every employee, and were building a technology organization that thrives on diversity We encourage professional growth and career development, and offer competitive benefits and compensation If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

2019 JPMorgan Chase & Co JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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