Job Description:

Education and Work Experience

Engineering Degree preferably in Computer Science
Experience in Application Support in Unix, Oracle and SQL Technologies
Knowledge in Middleware Technologies such as Websphere
Knowledge in Production Support and Monitoring tools
Knowledge in Unix Scripting
Knowledge in Application Production support in Tandem (HP Nonstop Netbatch) and also supporting critical online processing environment utilizing various platforms
Experience in HP Nonstop Netbatch supporting a large number of batch jobs

Technical Skills

Knowledge in Unix/ Linux commands
Knowledge in supporting Web Based applications
SQL experience in any platform would be desirable HP NonStop, Oracle, MSSQL, etc
Windows (OS, server) knowledge not to an administrator level

Good Knowledge in web server/app server architecture
Web technologies (Html / CSS), xml

Application Support

Analyze Application logs, troubleshoot issues, determine action and ensure Application Environments work smoothly
Create support documentation to reduce mean time to resolve
Support to Incident, Problem, Change and Request Tickets
Provide support to ensure Quality and Stable Environments to our clients
Online and Batch support
Application Change assessment and validation during change windows
Build tools necessary to simplify support and improve Application Environments
Scripting Knowledge

Operations and Processing Support

Experience working on Job Schedulers like Control M
Scripting skills to automate manual support activities
Monitoring Tools
Knowledge in ITIL Service Management tools

Availability

Flexibility to work in shifts and weekends

Competencies

Good Communication skills
Ability to propose new ideas and implement improvements in Production Support
Team Player with good interpersonal skills
Good Analytical and Problem Solving skills
Operations Support and Monitoring
Experience in Production / Technical / Operations Support
Sense of urgency for customer requests
Work in alignment with guiding principles, processes, standards and best practices

Skills Desirable

ITIL Certification
Oracle Certification

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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