• Application Manager Jobs in Bangalore,India - 25698928

  • SWISS RE SHARED SERVICES
  • Save Job
  • 10 - 13 Years
  • Posted : 28 days ago

Job Description:

Application Manager

Bangalore

Corporate Title Vice President

Division CCD-Customer Experience & Digital Delivery (51001084)

Department CCDO-Operations (50001000)

Recruiter Aman Sharma

Hiring Manager David Stefan

About the Role

As an Application Manager in CEDD Operations, you are responsible for the availability, performance and quality of Swiss Res business solutions Your key focus is delivering and improving solutions to ensure excellent customer experience Proficiency in supplier management allows you to effectively drive the performance of outsourcing partners and software vendors Business partnering, and advisory skills play a crucial role in your day to day interactions with customers, partners and other business stakeholders In your Scrum team, you provide services that include interpreting user stories, evaluating options and implementing solutions in agile ways

We mobilize people, processes and technology to develop and maintain solutions for our business Therefore, as an Application Manager you are shaping attitudes and circumstances, not just solutions You are expected to have the ability to formulate and express ideas clearly to sponsors, customers and suppliers within and outside of Swiss Re This is critical to enthuse and form the positive contributions of various people you work with

Key Responsibilities

Act as a trusted partner, advisor and contact point for your business counterparts
Assess and improve customer experience across your portfolio
Shape high performing teams with our outsourcing providers and partners Promote a feedback culture and empower a selfreliant team
Contribute towards the organizations strategy and operational objectives (eg automation, cloud transformation)
Manage your budget Forecast and track costs such as cloud consumption, licences or support costs
Continuously improve your solution portfolio
Take ownership of critical incidents & high visibility requests and actively move them towards resolutions with focus on customer satisfaction, communication and collaboration with the IMPM Manager/Major Incidents Management team
Build and maintain a relationship with the software vendor Support your team in escalations with the vendor, understand and influence the product roadmap
Manage changes to solutions and ensure quality assurance on changes applied to your solutions
Have a good technical and functional understanding of your solutions

About the Team

Our mandate in Customer Experience and Digital Delivery (CEDD) is to shape and improve customer experience and drive the digital transformation of Group Operations which includes Human Resources, Legal & Compliance, Communications, IT and Corporate Real Estate amongst other units We work beyond silos and across divisions, services and touchpoints We offer a single point of contact for our customers through our ContactOne portal and provide a central service desk across Swiss Re

In CEDD Operations we are responsible for a diverse portfolio of IT solutions for our Group Operations customers including mobile apps as well as a large number of SaaS applications We strive to continuously improve our solutions and find opportunities that enable our customers to meet their own mandates while building trusted relationships with them We do this by extensively collaborating with other CEDD teams (eg Customer Experience & Analytics, Design & Delivery or Information Research) as well as other units within Group Operations We are a diverse team with people from many different nationalities and backgrounds who share these common goals

About You

You have a university degree in Computer Science, Business Administration or a comparable education/qualification
Look back on 10 years experience in project or solution/service management Ideally in an IT or consulting context
Experience working in a highly outsourced environment
Have a real passion for motivating and developing people by inspiring, encouraging and providing constructive feedback
Lead or used agile delivery models (eg Scrum) in your work
Outstanding customer focus and ability to navigate ambiguity
Have led teams with your strong interpersonal skills, superb communication, listening and facilitation skills
Successfully handle pressure-filled situations and able to guide your team to develop this skill
Proficient in the ITIL framework and hands-on experience with ITIL processes Project management experience is a plus
Are a self-motivating individual with a decisive and autonomous working style
Excellent command of both written and spoken English

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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