• Application Expert MES Aspentech/Infinity Quality Systems IT Jobs in Bangalore,India

  • Merck Ltd
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Application Expert MES Aspentech/Infinity Quality Systems IT (f/m)

Senior Service Delivery Manager, Service and Application Expert

Roles & Responsibilities

Reply to customer requests, incidents, inquiries and reported problems
Initiate root cause analysis and manage CAPA plans and results
Identify and improve of service processes and documentation
Implement configurations, changes and enhancements
Provide and maintain infrastructure in cooperation with other teams within Merck
Contribute to efforts to meet and exceed team KPIs for service delivery
Generate and maintain project delivery documentation (IQs, Technical specs, IT Risk Analysis)

Qualification, Skills & Experience

- Bachelor in Computer Science or similar
- 5 years in Service Delivery experience in operating Aspetech/IQS Services,
- excellent knowledge of all related processes like Incident, change management, problem management etc
- 5 years of experience working in GxP regulated software environments (Qualification & Validation)
- good understanding about Infrastructure and Architecture of Aspentech/IQS systems and interfaces
- SQL queries Know-How and general Scripting knowledge is of advantage
- very good organizational and communication skills

Specific Information related to the position

- fluent in English spoken and written
- experience working in international organizations in a multicultural environment

- Willingness for shift work in order to provide 24/7 Support

We are an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees

Stellenanforderungsnummer 193682

Standort Bangalore SBS

Berufserfahrung C - Professional (1-3 Jahre Berufserfahrung)

Arbeitszeitmodell Vollzeit

US Disclosure
The Company is an Equal Employment Opportunity employer No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately The Company will not retaliate against any individual because they made a good faith report of discrimination

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 800am to 530pm ET Monday through Friday

Jobsegment CAPA, Developer, Computer Science, Database, Quality, Management, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 14th Mar 2020

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