• Application Developer- WalkMe Jobs in Chennai,India - 25065931

  • IDP EDUCATION INDIA PVT LTD

Job Description:

Application Developer- WalkMe Business and Technology Services Support | Chennai, Tamil Nadu, India | Full Time



Position Purpose

As an Application Developer(WalkMe) you will be a key contributor of IDPs SaaS systems in configuring, developing, administering of initial end to end implementation, then post implementation, day to day operational reliability and system improvements

The Application Developer you will be a member of the Information Services Team within the Business and Technology Services and Support group

The key responsibilities and deliverables of this role are

Provide applications administration, configuration, development and support on Walkme Application
Use system configuration tools to implement or enhance business system processes
Work with Product Owners, Solution Architects, Developers, Functional Specialist, Technical Analyst to configure and administer system in meeting the business need
Flexibility to adapt to changing priorities/deadlines including the ability to multi-task and juggle many competing priorities/deadlines
Perform investigations on application issues and provide effective resolutions for same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners
Deliver results within given time frames, ensuring work is consistent, well documented, and in- line with team standards at all times
Act as escalation point of support teams (L1/L2) and provide on-call support during major maintenance, upgrades, and fixes, as well as providing expert guidance during P2/P1 incidents
Maintain technical knowledge within areas of expertise
Stay current with new and evolving technologies via formal training and self-directed education
Support the IDP users through consulting, enhancements and issue resolution
Work with the support team to determine how the applications are supported in production, including system performance and monitoring
Contribute to operational, project and management level reporting
Contribute to IDP projects from time to time as required

Essential requirements (skills, knowledge experience & qualification)

Holds a minimum Bachelors degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field
Minimum 3 Years working experience in application, configuration and administration with the below demonstrated key skillset
UX design, logical functional workflow design, solution domain knowledge
HTML, CSS, and JavaScript
CSS, DOM, BOM & Console
Sound comprehension concepts, involving technical requirements, upgrades, system configuration, workflow management, reporting and user / role setup
Administration, configuration & Integration experience
Experience working with back-end, administrative aspects of business software, including user accounts, password, and other security controls
Must have a solid working knowledge of Business Intelligence concepts (eg reporting, querying software, OLAP, spreadsheets, dashboards, and data mining)
Highly developed Analytical and problem-solving skills
Have excellent written and verbal communication skills in English, influencing and customer management skills
Passionate about delivering exceptional customer service
A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management

Desirable requirements (leadership & team/project capabilities)

Exposure to SAP C4C, Salesforce, SuccessFactors
Customer service skills - Interpersonal skills, particularly negotiation and facilitation, to recognise requirements and ways to satisfy them and maintain good relations with IDP staff and suppliers
Experienced in Agile methodology
Any UX/UI background is a plus
Project Management, Agile certifications
Knowledge and experience in effectively working with the ITIL framework
Background in organizational change management or learning & development is a plus

Our People

IDP Educations ongoing success comes from our highly committed and caring employees around the globe We encourage teamwork in order to leverage our peoples diverse talents and expertise through effective collaboration and cooperation throughout our business

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world We respect diversity in our people their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training, Research/Surveyor/MR
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th May 2020

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