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Job Description:

AppD - Software Engineer I

Location

Bangalore, Karnataka, India

Area of Interest

Engineer - Software

Job Type

Professional

Technology Interest

*None

Job Id

1276134

New

About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds Using AppDynamics, youll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale

About the role

As a Software Engineer I on the NET Customer Engineering team, you will be responsible for ensuring the customers success in using the AppDynamics NET agent You will gain insights into the most complex and modern systems in use today This is a unique opportunity to work in a rapidly-scaling, fast-paced environment with exposure to the most advanced technologies across the stack In this role you will

Work with customers through the ticketing system as well as over WebEx to provide technical support regarding the installation, configuration, and communication of the AppDynamics NET agent

Ensure proper function, visibility, and communication between the AppDynamics agent and the AppDynamics Controller/Dashboard

Scan and understand customer code to assist in configuring various points of instrumentation

Work with customers, prospects, and field teams to troubleshoot and resolve technical issues preventing the use of AppDynamics platform

Keep all relevant parties up to date throughout the troubleshooting process

Capture all relevant logs and troubleshooting data for customer issues This includes network captures and potentially memory or thread dumps as well as detailed notes to provide context with this data

Escalate issues and work with more experienced engineers when appropriate to expedite a resolution for the customer

Champion AppDynamics with the customer and act as the customer advocate internally

About you

Pursuing Graduation Customer-facing professionalism with great verbal communication skills; IE the ability to tailor communication for the audience Youll be working with very technical, as well as some non-technical customers

Experience with various NET Full/Core frameworks, and cloud components

Experience in configuring and deploying code in at least one of these common environments IIS, Docker, AWS, Azure, or PCF

Experience with object-oriented programming patterns

Basic understanding of and asynchronous programming patterns

Basic knowledge of Web protocols, formats, and server environments

Outstanding attention to detail, specification, and ability to troubleshoot/fix problems in customer environments with eyes over your shoulder

You have strong written communication skills, including the ability to write focused, articulate knowledge-base articles

Bonus points for

SSL communication and network knowledge

Prior experience working with or supporting a CLR Profiler

Experience scripting in Powershell and/or Python

Coding and debugging in C , Java, Javascript

Perks

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like

Medical, dental, vision coverage

401k match (45 PERCENT )

Wellness perks (gym, hobbies, education, store discounts, personal finance)

4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday)

Mandatory company shut down between Christmas and New Years

Weekly catered breakfast and lunch, and all the snacks, fruits and drinks

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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