• United Kingdom, Uk
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

AppD Customer Success Engineer - UK

Location

London, England, United Kingdom

Area of Interest

Sales - Services, Solutions, Customer Success

Job Type

Professional

Technology Interest

*None

Job Id

1283469

New

About us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds Using AppDynamics, youll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale

About the Role

As a Customer Success Engineer, you will be responsible for providing world class post-sales technical leadership to our client base working directly with customers as subject matter expert on Application Performance Management as a practice and AppDynamics

You will be responsible for delivering value by driving adoption of our App iQ platform across the clients enterprise

Finally, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customers success

Travel up to 50 PERCENT

Key responsibilities (What do you do)

Actively drive value realisation of AppDynamics Enterprise Software

Increase operational use of AppDynamics across customer environments

Mentor AppDynamics best practices

Identify training gaps and opportunities for expansion and enhancement

Drive a Strong Enablement Program

Mandatory Skills

10 years technical IT experience in a strategic, decision making capacity

Experience with escalation management and working with Sales, Support, Product Management and Engineering

5 years experience deploying Enterprise Software Solutions

Good understanding of common Java web application architecture frameworks, distribution mechanisms and messaging components such as servlets, struts, Spring, EJB, web services, RMI, JMS, MQ-Series, etc and/or experience with common NET web application architecture frameworks, distribution mechanisms and messaging components such as ASPNET, ASMX, WCF, MSMQ, etc

5 years experience working with either Java or NET

Experience and competence working with Unix, Linux and Windows operating systems including shell scripting

Excellent communication, written and presentation skills

Passionate about programming

Ability to work with multiple clients concurrently

Desirable Skills

Experience in a customer facing Consultant or Presales role

Experience/understanding of Application Performance Management (APM)

Experience of AppDynamics SW

Working knowledge of storage area networks and virtualization technologies

Knowledge of AWS, Azure and/or other cloud technologies

Knowledge of basic networking components and concepts

Ability to troubleshoot basic networking issues that may prevent communication between hosts

Experience with web servers and common relational databases used in todays application architectures and an ability to understand SQL

Education

Computer Science Bachelors degree or higher

Employee Benefits and Department Highlights

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like

Competitive compensation for your work

Time for self-development

Excellent Career Progression, named by Glassdoor as one of the top 10 companies in the UK with the best career opportunities across all industries

Generous time off policy with 5 weeks of vacation, paid sick days and an extra day off as our gift to your birthday We also offer up to 4 weeks of emergency situation time off, should such unfortunate and unexpected situation occur

Support for your volunteering activities by giving you additional paid time off

Private healthcare program with access to many high-quality health services and comprehensive preventive check-up once a year, which can be simply ordered by the phone or online

Pension insurance contribution and additional life insurance that can provide financial help in the shape of a lump sum payment for your family/dependents in the event of something really bad happened to you

Other Benefits include

Baby Gift Program

Maternity & Paternity Support

Employee and Family Assistance

Expert Medical Opinion

Travel Related Benefits (including International SOS; 24/7 Emergency Wallet Card & Medical Benefits Abroad)

Participation in Cisco Employee Stock Purchase Program

Just a note

Note to Recruiters and Placement Agencies AppDynamics does not accept unsolicited agency resumes Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee AppDynamics will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes Unsolicited resumes received will be considered property of AppDynamics

#appd_jobs

#LI-CK1

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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