• Analyst, Xpend Services Jobs in Hyderabad,India - 25097363

  • Novartis Healthcare Pvt Ltd

Job Description:


Your responsibilities
Novartis has set up a Global solution (Xpend) to deliver transparency regulations across the globe reporting transfer of values to HCPs, HCOs and Patient Groups The solution is supported by Global Xpend Services who partner with local country affiliates to support them with their preparation and submission of compliant reports The Business Process Data Analyst will support customers in the use of the Xpend (transparency) system and tool, the management of data and data remediation for affiliates and the support of incident and issue resolution related to the data and the system
As the Global Xpend Data Process Specialist - you will have to
Develop specialist knowledge on all reportable spend data, providing consultative support to the Affiliates and contribute to the execution of transparency processes and practices
Give feedback on data issues to relevant Affiliate
Working with the team of other data analysts and managers, support affiliates with specific data and system process questions
Work with other teams in Novartis (customers, IT, Finance and sourcing) to ensure data completeness and resolve issues
Handle, respond and process requests and queries in relation to system functionality, problems/issues identified, request for support and training, etc
Facilitate problem resolution through coordination and escalation, monitor assigned problems to ensure adequate and timely resolution Identify, analyze and documents problem trends
Diagnose and identify nature and criticality of requests, able to apply guidelines as applicable
Develop data validation methods including automatic checks and data review processes to be adopted by Affiliates to accelerate the report approval process
Conduct regular data quality checks on captured spend data including analyzing business objects spend reports
Act as the first point of escalation for data reporting related issues, provide analytical support handling complex support issues
Support the development of dashboards and KPIs to for management reporting and insight into the data
What you ll bring to the role
Effective implementation tracking of service adoption metrics
Strength of customer relationships and high levels engagement
Customer satisfaction scores meet defined target
Timely, accurate and complete disclosure of Transfer of Values for customers


Minimum requirements


Desirable requirements
Bachelors degree in Business Management, Information Management or related field
2-4 years prior experience as Data and/Process analyst; preferably with finance and data management support exper Fluent in English
Strong interpersonal, customer relationship management, influencing and negotiation skills
Preferable to have experience of the Global Transparency Codes
Good knowledge of the Finance data and tools like SAP BI, FICO MM
Strong Excel and SQL skills preferable
Highly self-motivated and able to work effectively with different divisions and senior stakeholders
Strong business results-focus with proven ability to plan, reassess priorities in order to meet tight deadlines
Demonstrated experience in translating global processes into workable day to day operational work plans
Comfortable dealing with ambiguity with a flexible approach effective dealing high levels of multi-tasking
Desirable to have understanding of Pharma business including its regulatory environment
Excellent oral and written communication skills with ability to develop and deliver high quality presentations

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Profile Summary:

Employment Type : Full Time
Industry : Medical / Healthcare
Salary : Not Disclosed
Deadline : 12th May 2020

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