• Analyst - Technology Support Jobs in Bangalore,India - 25086269

  • Standard Chartered Bank Ltd

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Job Responsibilities

Incident & Change management

Proactive & Preventive measures

Service Improvements

Experience2-6 years

1The Production Senior analyst role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager

Primarily responsible for the stability of the production system direct second and third level of support for problem diagnosis and resolution as per the agreed SLAs Tracks the adherence to SLAs / OLAs

Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis,resolution and reporting

Responsible for knowledge management, ensure that resolution steps, preventive actions etc are well documented and kept for future reference

2 Responsible for identifying and implementing the service improvement programs to improve the overall stability of the application Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents

Proactively identify opportunities for change within the production environment

Analysis and deliver periodic changes to production systems to improve efficiency

Analyse and engineer changes on production systems and participate in task forces where required to improve service quality

3 Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application Perform detailed risk assessment for production changes and conduct quality review of deliverables to ensure contents meet the required standards Review the dependent changes of the surround systems, infrastructure, networking etc Responsible for ensuring proper technical plans are in place for all production changes (eg fallback plan, implementation plan, data conversion etc)

Ensures that all production changes are processed according to Change Management policies and procedures

Ensures that appropriate levels of Quality Assurance have been met according to QMF standards for all changes/release implemented

4Participate and support the DR / BCP related activities Primarily responsible to follow the documentation given to migrate to DR/BCP

5Responsible for adhering to the established process of Incident, Problem, Change and Release management


2-6 Experience in Control M monitoring tool

2-6 Experience in Oracle SQL statement & queries

2-6 Experience in Linux scripts

Oracle SQL, Linux shell scripts & good knowledge on Control-M scheduling tool

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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