• Analyst / Sr. Analyst - WFM Jobs in Thane,India - 25374120

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  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Analyst WFM HSC / Graduate with minimum 2 to 3 years of relevant experience (International BPO Only)

Sr Analyst WFM HSC / Graduate with minimum 3 to 4 years of relevant experience (International BPO Only)

Excellent knowledge of WFM methodology like Forecasting, Capacity Planning, Scheduling, Reporting & Analytics, Real Time Management

Led & directed all aspects of Operations entailing New Set-ups, Client Engagement, Service Delivery & Staff Management with key focus on profitability & cost reduction 

End to End knowledge of complete Dialer Management

Basis Knowledge of SQL Database/Queries is added advantage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Work Flow Analysis
Salary : Rs 5.50 - 8.00 Lacs p.a.
Deadline : 10th Jun 2020

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