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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:


Quality Analyst will perform the Quality Check on the production process (Processing / Closing / Underwriting) with effective sampling methods to check the quality of production and identify areas of improvement


Identify the minimum quality requirements for respective process

Perform quality check and production as per the agreed Quality check parameters requirements

Provide constructive feedback to associates

Work as an individual contributor with minimum support from Management

Be proactive to take new initiative and drive it to completion

Track and maintain feedback received from internal and external customers

Provide Root Cause analysis on feedback received from Client

Identify and recommend actions to minimize errors

Utilization of sampling methods, tools and analysis techniques

Conducting weekly calls with operations managements

Identify process improvements and automations

Performing quality audits to identify the gaps of other quality checking process

Perform calibrations sessions with Client and operations team as per agreed frequency

Work closely with Ops / Delivery team members to meet their Quality targets When applicable, coach / mentor Ops team members on corrective &prevent action plans to meet and maintain goals / SLAs

Performs other duties as required by Supervisor / Management

Essential Functions

The above statements are intended only to describe the general nature of the job, and should not be construed as an all- inclusive list of position responsibilities



Any Graduation / Bachelor s Degree in Business or equivalent field

Minimum of 1 years experience in fast- paced Mortgage Industry with an in- depth understanding of QA methodologies, tools, related techniques, and ability to document and implement

Job Related Experience

Manage fluctuating and multiple priorities

Work in a fast paced work environment that is frequently changing

Learn quickly and take ownership of responsibilities

Management Experience

Verify and revise quality assurance standards as needed

Cultivate and disseminate knowledge of Quality assurance best practices

Position Requirements

Excellent Knowledge of the US Mortgage Industry

Good verbal and written communication skills are required to understand and update comments and communicate with various stake holders

Experience with reporting and analysis

Excellent understanding of the organization s goals and objectives

Excellent listening, presentation, and interpersonal skills

Experience working in a team- oriented, collaborative environment

Six Sigma Yellow belt certified

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 08th Apr 2020

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