Job Description:

About the opportunity Key Responsibilities
Providing first line of technical support for business critical applications (Principal technologies / applications used include OBIEE/Tableau ,Oracle PL/SQL, Informatica Powercenter Control-M and UNIX)
Work in the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services
Help maintain PL/SQL codes, Informatica mapping and Control-M schedules
Conduct analysis and do bug fixes for production incidents Carry out technical enhancements as desired
Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers
The scope of responsibility also covers monitoring business critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures
Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future
Ensure adherence to incident and change management processes Regular engagement with Business & Systems Teams looking to adopt and apply the best practice of Service Support
Prepares and maintains documentation related application support like SOM, Service Card, Support Rota, Knowledge base, etc
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Responsible for servicing 24x7 support as per support rosters
Flexibility to work in shifts (on-demand & short-term basis), and/or on weekends
Suggest improvements in system development process / application areas

Experience and Qualifications

BE / B-Tech / MCA
3-5 Years of Experience of which at least two to three years in Tableau or OBIEE

Essential Skills (Mandatory Skills)

3 5 years of technical experience in Software / IT industry in Development and Support functions
Minimum 2 3 years of support experience in Production Support roles in BI tools like OBIEE / Tableau integration intensive projects
At least 3 years of with experience BI tools like OBIEE/Tableau must
At least 2-3 years of Oracle experience with strong focus on PL/SQL stored procedures
Good to have experience in Informatica Powecenter
At least 3 years of experience in writing UNIX shell script
At least 2 years of experience of using scheduling tools like Control-M
Experience of SVN as source control tool
Good Operating Systems knowledge and associated commands (UNIX [AIX/Linux], MS Windows)
Good familiarity in Data Warehousing concepts

Desirable Skills

Knowledge of ITIL practices
Excellent written and verbal communication skills
Proven ability to work well under pressure and in a team environment
Self-motivated, flexible, responsible, and a penchant for quality
Ability to work closely with cross-functional teams
Ability to prioritise own activities, work under hard deadlines

About you Department Description

The Central Team is responsible for providing technology services to various departments like Finance, HR, Group & Oversight, Institutional and Procurement, Treasury, Corporate Communications etc These services include development of new applications and implementation of products both on premise as well as SaaS along with providing production services The team is also responsible for implementing and maintaining the CRM SalesForce solution along with the technical platform like SharePoint etc The applications and products developed and supported by the team are used by FIL users across the global offices

About Fidelity International Fidelity International offers world class investment solutions and retirement expertise As a privately owned, independent company, investment is our only business We are driven by the needs of our clients, not by shareholders Our vision is to deliver innovative client solutions for a better future

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference While we take pride in the excellence of our investment solutions and client service, we know we can always do better We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation Above all else, we always put our clients first

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th May 2020

Key Skills:

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