• Analyst Programmer / Senior Analyst Programmer - Production Support Jobs in Gurgaon,India - 25299062

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  • 2 - 6 Years
  • Posted : above 1 month

Job Description:

About the opportunity The Technology function within the COO department provides IT services to the Fidelity International business globally These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation

Investment Management Global Production Services provides technology support services for Fidelity Internationals investment management divisions We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo

Purpose of your role

The successful candidate would be expected to provide application second line support services for data and reporting platforms used by investment management business users The role requires the candidate to be able to perform the following prime functions

Incident management Troubleshoot production issues and find root cause through analysis Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA) If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business
Problem & change management Identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps
Support & operations Perform routine operational tasks such as critical batch monitoring, morning checks on applications readiness for business use, health check reports, maintenance tasks etc
Communication and reporting Regular communication to business and technology stakeholders through emails, phone, chat etc Shift handovers to support teams in other locations
Continual improvements Identify, suggest and implement continual improvements through automation or process changes
Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc

Key Responsibilities

Provide application support to wide range of investment management business applications; primarily responsible for supporting critical investment management data environments and reporting applications and their integration with upstream and downstream systems
Manage support transition for new applications and functional changes from delivery teams
Contribution in enhancements for existing product as individual contributor
Work closely with the project manager and to understand & report back regular status of assigned tasks
Strict compliance to support processes; adherence to FIL company level policies
Perform regular knowledge sharing through documentation and training sessions to other members
Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends)
Experience in working for validating and performing DR transitions

Experience and Qualifications

MSc / BE / BTech / MCA or equivalent degree from a reputable university
2 - 6 years or above of relevant industry experience in developing or supporting IT applications
At least 1 year of relevant experience in a production services role
Financial domain (investment banking / wealth management) working experience
Experience working with multi-cultural and geographically disparate teams
Experience of ITIL service delivery, preferably with a formal ITIL qualification

Essential Skills

Hands on experience supporting applications that use the following technologies SQL Server databases; well versed with database SQL queries and should be able to write complex SQL queries
Unix platforms
Unix shell scripting

Desirable Skills

Experience and well versed with batch scheduling tools Control-M, Autosys etc
Experience using ETL tools such as Informatica
Experiencing using data quality tools such as Informatica Data Quality (IDQ)
Enterprise messaging products (preferably MQ Series)
Exposure to DevOps and Agile delivery processes
Experience in automating real time application monitoring
Experience supporting equity data environments and reporting platforms
Experience or familiarity with other databases such as Oracle, Sybase
Experience in stored procedures and database development in SQL Server or Oracle 10g and above
Experience supporting Java / J2EE / C# applications
Good understanding of release and deployment management process
Experience in the production failover and disaster recovery
Strong analytical and troubleshooting skills
Excellent written and oral communications skills, including interaction with business users and senior technology stakeholders
Customer focused strong service ethic
Good analytical, problem-solving and documentation skills
Able to prioritize work; good time management skills
Able to work on own initiative with minimal direction
Quick responsive behaviour
Conscientious, with good attention to detail
Ability to adapt to changing business needs
Calm approach under pressure

About you

About Fidelity International Fidelity International offers world class investment solutions and retirement expertise As a privately owned, independent company, investment is our only business We are driven by the needs of our clients, not by shareholders Our vision is to deliver innovative client solutions for a better future

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference While we take pride in the excellence of our investment solutions and client service, we know we can always do better We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation Above all else, we always put our clients first

Find out more about what we do, our history, and how you could be part of our future at


Applying to this Job Role Please note you are only required to upload your CV/Resume to the application screen

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

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