• Analyst/ Lead Jobs in Chennai,India - 25097585

  • Bnp Paribas

Job Description:

To manage level-2 tickets of APAC messaging Infrastructure team and to support project activities managed by Collaborative and messaging teams
Responsibilities
Direct Responsibilities
Team membership
Ensure to be proven as good team player to deliver the objectives assigned to the team
Manage ITSM tickets of desktop engineering and messaging tower
Manage all Level-2 tickets of messaging tower
Analyze all in detail of all major problems
Follow the defined process and daily checklist
Publish daily Reports/dashboard on progress of project activities and ticketing status

Technical Management
Provide technical support to manage messaging services like Email, instant messaging and mobile device management This includes Microsoft Exchange, Skype, Mobileiron, Ironport, Lotusnotes and Symphony
Able to monitor and manage the uptime of messaging infrastructure across 3 regions in BNP Paribas
Able to apply incident remediation, change management and patch management procedures for messaging services
Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter
Responsible for having an operational up to date BCP / DR documented and tested
Able to work in different shifts or on weekends to manage the service delivery

Business relationship management
Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion

Governance
Responsible for the SLA section related to the tower SLA definition, reporting, dashboards
Ensure the coordination and collaboration with regional / Global Head of the relevant functional area
Ensure that the instructions and guidelines of the Group (esp IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated
Responsible for controls to be run for as well as the closure of audit points related to the tower

Contributing Responsibilities

Support projects
Maintain reports and inventory of collab and messaging servers

Technical & Behavioral Competencies

Deep knowledge of Microsoft Product such as Windows OS , Windows Server, Active Directory, MS Exchange, Corporate mobile email App (example Blackberry works, Mobileiron) SKYPE for Business and implement solutions utilizing Microsoft technologies
Ability to Install, Configure, strong problem analytical skills, Monitor and Administering Collaborative tools such as Active directory, SKYPE, Mobile email App (Blackberry works, Mobileiron)
Windows Authentication experience would be a plus (Kerberos, Gemalto Smartcards, Entrust PKI)
Working knowledge on DNS,NTFS ACL based permissions, Cluster Services, Group Policy Management
Engage during Priority 1 issues to help define and communicate the issue and any necessary changes needed to resolve the issue
Aware of all critical changes to infrastructure and applications that could affect service delivery to their business customers
Capacity Management for disk, memory CPU of Messaging servers and forecasting the recommendation
Hardware and Networking Knowledge, Remote Management Tools, Technical understanding on network topologies & devices
Good knowledge on ITIL
Good Communication Skills
Specific Qualifications (if required)
Bachelor degree,

Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 12th May 2020

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