• Analyst , IT Service Operations Jobs in Hyderabad,India

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  • 1 - 2 Years
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Job Description:

Job Title Analyst, IT Service Operations (I5); Hyderabad

Dell IT Overview

Dell creates technology solutions for a changing world Our Information Technology (IT) Architecture team translates our customers business requirements into total enterprise-wide solutions It takes deep technical knowledge to create architectural designs that exceed service requirements Were skilled in analyzing the customers business goals, objectives, needs and general business environment to create technical system solutions Our expertise includes integrating hardware, processes, methodologies and software into the customer environment

About Business Unit

Dell provides the technology that transforms the way we all work and live But we are more than a technology company we are a people company We inspire, challenge and respect every one of our over 100,000 employees We also provide them with unparalleled growth and development opportunities We cant wait for you to discover this for yourself as a Analyst, IT Service Operations on our IT OPS team in Hyderabad

In a world powered by technology, our customers need their systems and applications to be reliable Thats the remit of our IT App Management team Both proactive and reactive, were responsible for the technical administration of enterprise application suites, including ERP and CRM Were experts in undertaking design, support, monitoring and system tuning activities across the entire application stack, including end-user UI, web and application servers and databases We also analyze software and hardware problems, coordinate workable solutions and perform system software upgrades

Key Responsibilities

Resolve IT issues submitted by end users within SLA
Work with Level 2 team to resolve the issues within stated OLA
Document the incidents learning into the global knowledge database tool for sharing and references
Flexibility in working hours, including night shift
Support application on weekends when required
Perform application support and maintenance to meet required service level agreement
Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking
Perform data analysis of recurring IT issues and develop stability improvement plan
Work with Level 2 teams to identify recurring issues, knowledge based articles enhancement, improve SLA etc

Essential Requirements

University level degree in Information Technology
Possess a 1-2 years of experience in software support
Experienced in current and emerging technologies and standards ie Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft Net, Weblogic/Java Infrastructure knowledge is an added advantage
Strong interpersonal and fluency (written and spoken) in English
Strong team player with ability to work in a team and as individual contributor
Able to work on a shift rotation
Strong team player with ability to work in a team and as individual contributor
Good analytical, problem solving, negotiation and organizational skills
Experience in Stakeholder Management & escalation management will be added advantage
Able to work with minimum supervision

Desirable Requirements

ITIL Certification preferred
Experience with MS SQL preferred


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment


Our Culture Code unites us and makes us a great family of companies and a great place to work Its how we run the business, go to market, work together and provide inspirational leadership

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead

Apply now!

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Dell will not tolerate discrimination or harassment based on any of these characteristics Dell encourages applicants of all ages

Job Family Information-Technology Job ID R032228

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

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