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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Analyst I - Apps Prog Mumbai, India

Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the worlds leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services We are committed to attracting and retaining top talent across the globe to ensure our continued success Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most This purpose defines and unites us Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank

Process Overview

Enterprise Technology Infrastructure (Enterprise TI) provides end-to-end technology solutions for Enterprise TI applications including Chief Administrative Officer (CAO), COREIT, Corporate Audit and GT&O Business Technology, Corporate Treasury, Enterprise Credit Risk, Finance Technology, GIS Cyber Security Technology, Global Human Resources, Global Markets Risk, Global Risk Analytics, GRT, Internal, Legal, Model Risk, Platforms and Tools

Enterprise TI is engaged in over 800 applications and across the complete spectrum of Application Development and Production Support Enterprise TI India team provides extensive support & deployment of these applications by adapting the ITIL processes

The individual will be part of Enterprise Technology - Application Production Support team responsible for providing production support and application management for applications under Finance function


Triage incident resolution by working with stakeholders
Update, track, report & maintain incident status
Solve production down situations under tight SLA deadlines Root cause and problem resolution follow-up
Express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
Perform Disaster Recovery (DR) and Application Resiliency Certification (ARC) tests
Liaison with business and development teams
Deal with complex information, processes and relationships to derive a simple solution


Education BE / B Tech/ME /M Tech/BSc/MSc/BCA/MCA (prefer IT/CS specialization)

Certifications, If Any Not Mandatory

Experience Range 4 - 6 years

Mandatory skills

Experience in Unix, Oracle, PLSQL, Informatica, Axiom
Knowledge of Software Configuration Management and techniques
Experience in Incident Management (ITSM Remedy, JIRA)
Communication skills
Triage and issue resolution skills

Desired skills

ITIL Certification
Knowledge on Application Lifecycle Management would be an added advantage

Work Timings Rotation Shift (1130 am to 0830 pm and 0130 pm to 1030 pm)

Job Location Mumbai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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