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Job Description:

Analyst I - Apps Prog Mumbai, India Job number 19069917

Overview

Bank of America is one of the worlds leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services We are committed to attracting and retaining top talent across the globe to ensure our continued success Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most This purpose defines and unites us Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank

Process Overview

Technology Infrastructure (TI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank TI delivers industry-leading infrastructure products and services to the companys employees, customers and clients around the world



Individual will be responsible to work on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives and works closely with on-shore and off-shore

Responsibilities

We are in the process of implementing ITSM Project across enterprise leveraging BMC Remedy Toolset
The ITSM application Technology subject matter will be responsible for the analysis, design, engineering, and development using BMCs Remedy tool set
Experience in OS(Linux) and database(Oracle) to debug Application Performance Issues
Knowledge of integration with Remedy

Requirements

Education- Any Graduate

Certifications if any- NA

Experience range- 4 6 years

Mandatory Skills

Expert knowledge of ARS Remedy applications with at least 5 years of hands on experience
Expertise on BMC ARS 80
Good knowledge of Remedy Components like Incident Management, Change Management, SRM & CMDB
Remedy Workflow customizations using Developer Studio
Strong ITIL Framework concepts

Desired Skills

Knowledge of Java, Angular JS & Atrium Orchestrator a Plus
Understanding of various ITIL-based processes
Good communication skills

Shift Timings 1200 pm to 900 pm

Location Mumbai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th May 2020

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