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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Delivery of service initiatives as part of the Service Excellence Programme
Track and report on the value delivered by each Service Excellence initiative
Maintain and input into the Service Excellence Programme roadmap with the Service Excellence Lead
Inputting into the service vision and strategy along with the Service Excellence Lead
Use data, trends and service information to define further improvement activities
Support the Service Excellence Group, Customer Service Managers and Operational Service Managers to drive adoption of Service Excellence
Acting as a go-to person for Service best practice and improvements
Inputting into, running and analysing end-user and stakeholder satisfaction surveys
Assisting in the design and production of consistent reporting of IT metrics within SSS Service reporting to associated Business leadership
Build effective relationships across AZ Technology teams to continuously improve ways of working
Focus on strategic complex partnerships, leading the management of high value / highly complex vendor contracts

Essential

Hand on experience with Service Now
Hands-on experience delivering service within an agile devops environment
Able to work as a Scrum Master for small to medium agile development teams
Experience of IT service delivery of business applications to a globally distributed user base
Experience of working with offshore application development and support teams
Ability to work independently with limited supervision
Strong verbal, written and presentation skills
Strong influencing skills

Desirable

ITIL v3 Foundation
Experience of delivery within a matrix management structure
Experience in management of vendors and suppliers
Experience working in the Pharmaceutical or Healthcare industry IT environment
Ability to interpret and communicate technical information into business language
We are an equal opportunity employer and value diversity at our company We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Other Skills

Should be having BE/BTech degree
Excellent communication and interpersonal skills
Well versed in English Excellent spoken and written skills
Proactive approach to problem solving
Experience working in a globally distributed team

We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

AstraZeneca embraces diversity and equality of opportunity We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills We believe that the more inclusive we are, the better our work will be We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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