Job Description:


Required skills




  • Education




Associate s or Bachelor s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field Or equivalent work experience






  • Experience



1 to 2 years of IT application support/monitoring batch cycles using scheduler application work experience with demonstrated working knowledge of problem solving/troubleshooting skills


  • Quick learner on a wide range of issues, including identifying improvement opportunities


  • Ability to assess and prioritize faults and respond or escalate accordingly


  • Goal oriented individual with organizational skills and a good communicator with a natural aptitude for dealing with people


  • Ability to quickly gain knowledge and understanding of technical and business functions


  • Excellent problem solving skills, and results-oriented attitude Excellent team skills, including strong work ethic


  • Ability to be proactive and prioritize tasks, including resolving urgent matters without impacting deliverables and productivity


  • Self-motivated, professional attitude and works well under pressure


  • Basic knowledge of web, application, job scheduling application like CA Autosys or similar products, Unix/Linux environment database servers Proficiency in Windows operating systems, Microsoft Office Suite, Unix/Linux and FTP utilities Working knowledge of SAP and scripting will be added advantage


  • Should be able to function independently, with limited supervision


  • Knowledge of IT operations, responsibilities, workflow processes and procedures, in order to resolve most inquiries independently



Desired Skills



Same as above



Responsibilities



  • Perform batch monitoring and troubleshooting of batch failures to ensure business requirements are met


  • Act as a liaison between support personnel to bring a quick and efficient resolution to problems


  • Executes procedures to maintain system operations and be able to contribute in developing new procedures where applicable


  • A candidate must be detail oriented, have an ability to communicate effectively (oral and written) and to collaborate in a team environment


  • Manage service-impacting events and track resolution within established service level commitments by using appropriate diagnostic procedures, tools and processes


  • Perform data center walk-throughs, monitor safety and environmental conditions within the data centers such as air-conditioning, UPS, generators, and power usage Supervise contractors who perform servicing or preventative maintenance


  • Must maintain a positive, customer-focused attitude in order to interpret and fulfill requests from external customers in a timely manner


  • Must possess strong analytical skills in order to interpret data from various sources




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Profile Summary:

Employment Type : Full Time
Industry : Pharma / Biotech
Salary : Not Disclosed
Deadline : 09th May 2020

Key Skills:

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