• American Express - Service Delivery Leader - Global Commercial Services Jobs in Gurgaon,India

  • American Express

Job Description:

Why American Express?

- Theres a difference between having a job and making a difference American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards

- Weve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community

- And when theyre ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision

Function Description

- This role will be part of the GBS SABE team based out of Gurgaon supporting Sales & Marketing Acquisition Performance reporting for Global Commercial Services (GCS) business This role will report to the GCS Intl- Performance reporting director in the SABE and work closely with GCS the business partners

- American Express Global Commercial Services (GCS) is the global leader in the Commercial Payments Solutions space is an exciting and fast growing business To maintain success, accelerating sales and driving profitable charge volume growth are essential for the organization Performance reporting and insights team in the SABE is a key enabler for GCS Field decision making

Purpose of the Role

- This position will lead a team of analysts and support the Sales FXIP performance reporting for GCS The candidate is expected to develop and deliver performance reporting and insights to help the GCS Field teams and leadership understand, evaluate and drive business performance

- Role requires having a strategic and analytical mindset, problem solving skills, strong execution skills, and ability to learn and deploy best of breed reporting and analytical solutions in a matrix environment


- Own delivery of reporting and insights in a highly dynamic, matrix and evolving business landscape

- Syndicate across stakeholders ( Sales, Technology, Internal teams ) to drive alignment and deliver performance reporting to meet business needs

- Develop reporting solutions by integrating data from different data sources using SAS, SQL, excel, Salesforce etc

- Deliver reporting and business performance scorecards as per agreed SLAs and Quality Ensure SLA adherence, drive Quality control and continuous improvements

- Deliver analytical insights to help the leadership team evaluate and drive business performance

- Devise process improvement tools and methodologies that will ensure successful and timely implementation of new products or initiatives

- Partner with functional leaders, Strategic Business Partners to assess and provide reporting and analytical solutions to fulfill business requirements

- Provide functional guidance and support to members in the team Ensure team is well equipped to deliver reporting and insights

- Lead projects to streamline the process and leverage wider SABE capabilities to drive improvements

- Lead, coach and mentor a team of business analysts to drive data analysis, insights and reporting & enable product enhancements and expansions


Critical Factors to Success

- Ensure timely & accurate delivery of reports and insights for sales teams by defining appropriate constructs & determining suitable approaches to build, publish and track performance

- Deliver performance reporting & analytical data support to business units and individual scorecards, reviews & yearly processes (Target setting, Portfolio Alignment)

- Provide forward looking trends, predictions, triggers that enhance sales force productivity

- Engage with key stakeholders to drive initiatives to enhance sales experience

- Automate and standardize reporting processes

Job type- Permanent

Industry Type - Operations

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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