• American Express - Senior Data Architect - SaaS/Java/R Jobs in Gurgaon,India

  • American Express
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Why American Express?

Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards

We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community

And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision

Function Description

- With more than 3 million surveys received from customers every year across the consumer, commercial and merchant space, the Customer Listening team within the GSN Global Services Group is responsible for managing the end to end Voice of the Customer process

- This process includes design and programming of the customer experience surveys which consist of 40+ studies translated in over 10 languages and delivered in more than 20 countries

Purpose of the Role

- The CX Survey Scientist will support the transformation and innovation of the survey experience our customers follow when they receive our GSN CX surveys Among the responsibilities of the role include design, program and test new survey methodologies, questions and channels; modify existing surveys and build/maintain existing dashboards in the Qualtrics platform

- This person will work closely with product and process owners, subject matter experts from Qualtrics


- Implement best practices in market research and survey design across a variety of use cases and industry verticals

- Prepare dashboards and analyses that enables users to gather insights and self service

- Monitor health of the process to ensure survey and dashboard platforms are fully functional; report and take actions when risks or issues arise

- Integration and launch of new projects which involve survey design, programming, testing and implementation as well as the relevant dashboards and reports of survey responses and survey process

- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations


Critical Factors to Success

- Familiarity with survey scripting and data reporting platforms, proven experience building surveys and dashboards using Qualtrics is a big plus

- Experience with Tableau, APIs and Salesforce integration is a big plus

- Comfortable in a fast-pace, unstructured, and highly competitive environment

- Detail-orientation with an ability to prioritize and meet deadlines

Past Experience

- 1-2 years of experience in the SaaS (Service as a software) industry is preferred

- Coding experience (Java, CSS, HTML, Matlab, R, Python, VB, etc)

- Market Research experience and experience will be a big plus

- Excellent problem-solving skills

- Superb communication and presentation skills

Academic Background

- Bachelor degree, masters preferred

Functional Skills/Capabilities

- Experience with customer research and survey methodologies

Technical Skills/Capabilities

- Coding experience (Matlab, R, Python, VB, Java, CSS, HTML, etc)

- 1-2 years of experience in the SaaS (Service as a software) industry is preferred

Knowledge of Platforms

- Familiarity with survey scripting and data reporting platforms, proven experience building surveys and dashboards using Qualtrics is a big plus

The position requires the candidate to be working from the American Express Gurgaon center and will need to be physically present at the office Candidate should also be willing to be flexible with afternoon/evening shifts

Job type- Permanent

Industry Type - Technology

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

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