• American Express - Senior Business/System Analyst - Data Visualization Jobs in Gurgaon,India - 23807426

  • American Express

Job Description:

- American Express is a global services company and the worlds largest card issuer

- Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests

Why work for American Express?

- American Express for 9th consecutive year has been voted among Indias top 10 workplaces by the Great Place to Work institute

- In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame

- A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers

Function Description

- The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world while providing world-class credit, collections and fraud services

- The GSN Servicing Insights & MIS team (part of GSN Global Strategy & Support organization) is the primary point of contact for all GSN information needs and is responsible for Executive Decision Support through advanced analytics and MIS

- The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India


- Providing Analytical & Decision Support across GSN through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)

- Enabling business user self-service through creation of MIS capabilities

- Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics

- Working independently assuming responsibility for the development, validation and implementation of projects

- Participate on global teams evaluating processes and making suggestions for process and system improvements

- Interacting with all levels of the organization across multiple time zones

Critical Factors to Success

- Ensure timely and accurate MIS based on customer requirements

- Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams

- Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators

- Build collaborative relationships across GSN groups and participate on global teams evaluating processes and making suggestions for process and system improvements

- Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders


Past Experience Preferably a minimum 4 years- experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large data sets

Academic Background

- Bachelors Degree or equivalent, preferably in a quantitative field

- Post-graduate degree in a quantitative field will be an added advantage

Functional Skills/Capabilities

- Must possess strong quantitative and analytical Skills and be a conceptual and innovative thinker

- Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics

- Proven thought leadership, strong communication, relationship management skills

- Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities

- Data presentation & visualization skills

Technical Skills/Capabilities

- Excellent programming skills on Hive/SAS/SQL/Teradata is essential with good understanding of Big Data ecosystems

- Exposure to Python/R/Statistical packages, familiarity with NLP, Neural Networks, AI will be an added advantage

Knowledge of Platforms Advanced knowledge of Microsoft Excel, and PowerPoint, Word, Access and Project

Behavioral Skills/Capabilities

Enterprise Leadership Behaviors

- Set The Agenda Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It The Right Way Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box

Values, Great Leadership Demands Courage

Job Type Permanent

Industry Type Technology

Contact Url

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 13th Apr 2020

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