• American Express - Senior Business Analyst - Global Business Services Jobs in Gurgaon,India

  • American Express

Job Description:

Why American Express?

Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards

We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community

And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision

Function Description

Global Services Group (GSG) brings together the companys external and internal servicing functions, and includes the below world-class organizations

- Global Servicing Network, which provides exceptional care to our external customers, and

- Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services

- Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives

- Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization

- GBS & SABEs vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing groups effectiveness through innovative use of technology & process transformation

Purpose of the Role

- Data research, validation and accurate industry classification of merchants for Industry Bonusing specific categories


- Manage E2E data governance for CRMD database

- Ensure accurate industry classification of merchants at a very granular level for Industry Bonusing specific categories

- Responsible for analyzing data trends and suggesting changes in business rules for governance

- Accurate classification of data attributes by extensive research and validation

- Strong understanding of merchant life cycle

- An understanding Card Bonusing categories and specific Card Bonusing terms and conditions

- Manage Quality of the output to ensure defect free output

Critical Factors to Success

Business Outcomes

- Focus on delivering business results with servicing and innovation at their core

- Enhance customer service experience by incorporating self-servicing capabilities

- Ensure the quality of validation, suggested changes must be relevant

- Provide timely insights and analysis on impact made on different industries by research and validation

Leadership Outcomes

- Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

- Demonstrate learning agility, make decisions quickly and with the highest level of integrity

- Lead with a digital mindset and deliver the worlds best customer experiences every day

Academic Background

- Graduate / Post Graduate in Engineering, Statistics, OR, Management, Science or other quantitative disciplines

Past Experience

- 3+ years with relevant experience across

- Data Research & Data Mining

- Reporting and Analytics

Preferred Strong understanding of merchant life cycle

Functional Skills/Capabilities

- Problem solving skills

- Data handling and reporting

- Analytical thought process


- Payment or financial service industry experience

Technical Skills/Capabilities

- Advance Excel


- Python is a must-

- Reporting Capabilities & VBA programming


- Tableau or any other data visualization tool

Knowledge of Platforms

- MS Office Suite

- Visual Basic Applications/ MS Access


- Python is a must


Preferred Data visualization tools

Job type- Permanent

Industry Type - Finance

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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