• American Express - Process Manager - Brand Protection Program - Global Business Services - SABE Jobs in Gurgaon,India

  • American Express
  • Save Job
  • 5 - 6 Years
  • Posted : above 1 month

Job Description:

Why American Express ?

Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards

Weve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision

Because we believe that the best way to back our customers is to back our people

The powerful backing of American Express

Function Description

- Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express; manages procurement, real estate, marketing operations, sales operations & business enablement; and partners with business units to execute complex change initiatives

- This position is in SABE (Sales & Business Enablement) SABE is also responsible for $150M+ of annual sales incentive payment administration and provides support in the areas of marketing campaign delivery and measurement, platforms and capabilities, as well as operational excellence


- This is a people manager role To assist in the development, performance and maintenance of the process

- To be a subject matter expert in all the processes

- People Management through timely performance reviews and regular coaching and feedback

- Drive and lead strategic initiatives and process improvements within the processes

- Quality control of the deliverables of the team

- Create and manage dashboards and presentations

- Enable the team to execute the processes by providing necessary guidance and effective training

- Experienced in conflict Management, resource planning, partner management

- Performance reporting to partners

Data Loss Prevention

- Identify high risk critical information and understand information security standard procedures and policies

- Ensure the implementation of information storage and handling policies across GMSNS

- Handle critical issues leading to any potential American Express proprietary data loss

Support Brand Initiatives for GMNS

- Delivery of daily program framework, tasks, processes and communications as required to adhere to the process requirements

- Critical understanding of different violations

- Manage communication with global markets and Compliance Officers

- Support in full policy changes

- Develop ideas to enhance the process where needed

- Support the development of registering high risk industries with Global Network business


Critical Factors to Success (Outcome Driven)

Business Outcomes

- Proactively handles problems and acts on own initiative

- Anticipates customer needs and seeks to create value for the customer

- Sets clear objectives, defines milestones and organize work

- Provides tailored consultative service to customers

Leadership Outcomes

- Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

- Demonstrate learning agility, make decisions quickly and with the highest level of integrity

- Lead with a digital mindset and deliver the worlds best customer experiences every day

Past Experience

- Overall experience of 5-6 years

- Preferred a B30 with experience in stakeholder management

Preferred Exposure to Risk/Research/Compliance


- Excellent problem solving skills (issue identification, problem structuring, analysis, development of recommendations

- Very strong attention to detail and analytical skills

Preferred Knowledge of Amex business & systems is an advantage

Technical MS-Excel, & PowerPoint

Platforms Knowledge of Genesis and Merchant Force


Enterprise Leadership Behaviors

- Set The Agenda Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It The Right Way Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Job type- Permanent

Industry Type - Operations

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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