• American Express - Business Analyst Jobs in Gurgaon,India - 23839252

  • American Express

Job Description:

Why American Express?

- American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success

- Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more

- Were committed to becoming the worlds most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves

- Youll give our customers the world at their fingertips, and youll help them truly experience it

Function Description

- American Express is a global services company and the worlds largest card issuer Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management, and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests

- American Express for 9th consecutive year has been voted among Indias top 10 workplaces by the Great Place to Work institute In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame-

- At American Express, we serve customers, not transactions Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by JD Power for seven consecutive years

- A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers Come join us and realize your potential

- American Express entered the travel agency business in 1915 and today is one of the worlds largest luxury travel and lifestyle services networks The Global Travel & Lifestyle Services (TLS) business provides easy access and extraordinary service for Card Members seeking leisure or business travel, as well as a variety of lifestyle services

- TLS serves American Express Card Members across 25 markets around the globe via a number of servicing channels including phone, email and online Service offerings differ by card type, with the phone channel predominantly servicing premium Card Members (ie Platinum & Centurion) with unique servicing models for each

- The business continues to experiment and evolve with new servicing channels and models that will deliver improved experienced for our Card Members For the past few years, the TLS business has been on a path to build increasingly global experiences for our Card Members, while allowing us internally to identify opportunities for greater efficiency, best practice and innovation across the network

Purpose of the Role

- This role will work closely with the Vice President of Travel & Lifestyle Services - support the functions for Global Operations


- Provide planning and coordination support, including project management, analytical support, and support of strategic initiatives against key priorities

- Assist in the day-to-day management of business planning and operational processes, including scorecards, budgeting and operating expense management

- Lead the development and execution of internal communications and logistics for key events, business updates and other deliverables, including accountability for organizing staff meetings, town halls and off-sites

- Support the organization in preparing strategic business reviews/presentations to senior Blue Box stakeholders such as Business Unit Reviews and Project Deep Dives

- Create impactful presentations by identifying, gathering, synthesizing and assessing a variety of data

- Proactively develop strong network and working relationships with various constituents across the company in order to accomplish tasks on behalf of the team

- Play an active leadership role in the teams Colleague Engagement Strategy Help the team achieve compliance goals by coordinating and tracking related activities

- Work closely with Operations teams to identify opportunities for data management & process improvements for enhanced timeliness and quality

- Partner with teams within GEO for delivery of best in class analytical solutions to drive strategic decision making


Critical Factors to Success

1 Strong analytical abilities with working knowledge of data processing tools like SAS and SQL

2 Open to work any shift between 800 am to 1000 pm window (Mostly fixed shifts but should be flexible to meet needs of the Business)

3 The incumbent should have a performance rating of G3L3 or better in the last review (for internal employees

Past Experience

1 3+ years experience in working as part of an executive office team

2 3+ years experience managing day to day VP level priorities required

3 5+ years experience developing executive presentations, documents, etc with advanced level MS PowerPoint, Excel, and Word skills

Academic Background

1 Bachelors Degree required; Masters Degree Preferred or has equivalent work experience

2 Excellent written and verbal communication skills, including executive presence, with experience translating complex information and requirements into clear and actionable tasks

Functional Skills/Capabilities

1 Deep knowledge of Amex organization systems, processes and organizational structure

2 Able to produce innovative, creative and impactful presentations for all levels of leadership

3 The individual must be highly organized, culturally-aware and a strong communicator who can effectively multitask and prioritize as needs evolve

4 Highly motivated self-starter with ability to juggle multiple tasks in a fast-paced, ambiguous environment, with excellent organization skills and careful attention to detail

5 Ability to work well under pressure and adapt to changing circumstances

6 Innovative and collaborative approach to problem solving and overcoming barriers

7 Demonstrated relationship management skills with proven ability influence without authority across departmental and geographic boundaries

8 Strong sense of integrity and ability to deal with issues and subject matter that requires considerable sensitivity, discretion and judgment

Technical Skills/Capabilities

1 MS PowerPoint, Excel, and Word skills

2 Working knowledge of data processing tools like SAS and SQL

Knowledge of Platforms

1 MS office, SAS and SQL

Behavioral Skills/Capabilities

1 Enterprise Leadership Behaviors

2 Set The Agenda Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

3 Bring Others With You Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

4 Do It The Right Way Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Working Hours 24- 7

Job type- Permanent

Industry Type - Customer Care

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

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