• American Express - Business Analyst - Salesforce Administration Jobs in Gurgaon,India

  • American Express
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Why American Express?

Theres a difference between having a job and making a difference

American Express has been making a difference in people- s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take
n their biggest challenges and reap the greatest rewards

Weve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive We
have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community And when they- re ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision

Because we believe that the best way to back our customers is to back our people

The powerful backing of American Express

Dont make a difference without it

Dont live life without it

American Express is a global services company and the world- s largest card issuer Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests

American Express for 10th consecutive year has been voted among India- s top 10 workplaces by the Great Place to Work institute In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame

The open role is an exciting opportunity to be part of SABE Team in Amex to enable and drive customer experience in a dynamic, intellectually stimulating, open, fun and collaborative environment The listed SFDC role is an exciting opportunity for supporting Amex Salesforcecom users

If you seek challenge, have a customer centric, analytical mind-set, consider working with SABE, American Express

Key Responsibilities include

- Manage user administration on Salesforce platform, performing quality assurance reviews to ensue new user profiles are setup according to compliance and business policies

- Investigate and resolve user reported issues on business rules, processes, data, and reporting Evaluate if outside assistance is required and assign cases accordingly Provide root cause analysis on issues

- Communicate with users via email, instant messenger, telephone, and LiveMeeting to analyze problem and provide updates or issue resolution

- Collaborate with technologies and business and assist then in resolving the issues

- Monitor and track user reported issues through reports/dashboards to ensure that timeliness & quality goals are met

- Annual Portfolio Realignments & other ad-hoc support with portfolio transfers

- Data Quality Monitoring by performing scheduled audits & other data cleansing tasks

- Support User Acceptance Testing for key projects

- Maintain documentation for processes used by the customer support team and the support knowledge base for known issues

- Ability to learn new feature implementations in order to provide support to end users

Qualifications

- 1+ years of experience in a business environment

- 1+ years of experience in a Customer Support / Helpdesk environment

- BE/B Tech, BCA, MCA, or graduates with relevant technology experience

- Strong English Language skills (both written and verbal)

- Salesforcecom Admin Certification (preferred)

Eligibility

- The incumbent should be tenured for a minimum of of 12 months at Band 28 in the current role as on the date of application deadline

- The incumbent should not be on level 3 or above counseling at the time of applying

- The incumbent should have a performance rating of G3L3 or better in the last review

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Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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