• American Express - Analyst - Risk Management Jobs in Gurgaon,India - 24759866

  • American Express
  • Save Job
  • 2 - 6 Years
  • Posted : above 1 month

Job Description:

Why American Express?

- Theres a difference between having a job and making a differenceAmerican Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards

- We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision

Function Description

- With a focus on digitization, innovation, and analytics, the Enterprise Digital Analytics (EDA) team creates central, scalable platforms and customer experiences to help markets across all of these priorities

- Charter is to drive scale for the business, and accelerate innovation for both immediate impact as well as long-term transformation of our business A unique aspect of EDA is the integration of diverse skills across all of its remit EDA has a very broad range of responsibilities, resulting in a broad range of initiatives around the world

- Digital Experimentation & Insights team within EDA has the responsbility to utilize digital testing and insights to optimize all proprietary digital assets from acquisition to application to membership The focus of this collaborative team is to drive growth via digital user experiences in close collaboration with product, marketing and business

- This specific position will focus on the optmization of Mobile App experience while working with Enterprise Digital Membership Experience product vertical The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher customer engagement and generate business value

Purpose of the Role

- This role will report to the Manager of Mobile App and Labs Analytics team and will be based in Gurgaon The candidate will be responsible for delivery of highly impactful analytics to optimize Mobile App product experience for driving adoption and usage of this very important and strategic pull channel for American Express

Responsibilities

- Deliver strategic analytics focused on the Mobile App product roadmap across 20+ markets

- Define, build and maintain performance frameworks to provide product team a good view into the channel and feature usage

- Deliver insights to further optimize the customer experience on the Mobile App and there by enabling higher revenue or better servicing/engagement with this channel

- Drive the experimentation on the Mobile App in close collaboration with the product team and enable the culture of experiementation

- Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data

Critical Factors to Success

- Drive Mobile App Usage Goals ie Daily Active Users, Monthly Active Users, Monthly Login Frequency, Digital Revenue, Digital Servicing Ratio, Customer Satisfaction

Qualifications

Past Experience

- 2+ years of analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred

- Strong strategic thought leadership and problem solving skills with ability to solve unstructured and complex business problems

- Results driven with strong project management skills, ability to work on multiple priorities and keep team on track to exceed goals

Academic Background

- Post graduate degree in Business, Finance, Economics, Statistics or a related field from a premier institute

Functional Skills/Capabilities

- Knowledge of statistical software (SAS, SQL, Machine Learning) and manipulating large and complex data sets; experience with Teradata preferred

Technical Skills/Capabilities

- A/B Testing

- Multivariate Testing

- Advanced Statistics

Knowledge of Platforms

- Hadoop

- Big Data - Cornerstone

- Digital Tracking tools like Omniture

Job type- Permanent

Industry Type - Operations

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 02nd May 2020

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