• American Express - Analyst - ERP Expert - Global Supply Management Operations a& Capabilities Team Jobs in Gurgaon,India

  • American Express

Job Description:

Why American Express?

American Express is a global services company and the worlds largest card issuer Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests

American Express for 9th consecutive year has been voted among Indias top 10 workplaces by the Great Place to Work institute In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame-

At American Express, we serve customers, not transactions We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by JD Power for seven consecutive years

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers

Come join us and realize your potential

- The candidate will be a key member of Global Supply Managements (GSM) Operations and Capabilities Team

- This team plays a very critical role in achieving operational excellence, enhancing the customer experience and driving growth for our business partners within the company

- Candidate must have excellent knowledge and good experience in Procure to Pay processes and systems such as Oracle, Ariba or other Sub Ledger ERP systems Candidate should be able to apply industry best practices to American Express process requirements

- Candidate will be required to work with various business groups and stakeholder groups to understand key requirements, to align and socialize the proposed process improvements and any other associated system changes

Key Responsibilities

- Apply industry best practices to American Express process requirements

- Work with various business groups and stakeholder groups to understand key requirements, to align and socialize the solution design with them

- Apply project management discipline, and quality techniques to ensure timely delivery of key milestones as per the plan

- Lead change management for the end users, suppliers and all concerned business groups with positive experience

- Partnering with technology and key business groups including process owners to ensure e2e testing of the solution design

- The incumbent shall be required, among other things, to maintain close contact with user community, compliance groups and program stakeholders, provide leadership updates on key milestones, issues and risks, timely escalations, resolution of issues

- Candidate will interact with Internal/External customers clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e-mails and phone calls

- Candidate will plan jobs according to their due timelines and complexities and ensure overall co-ordination of the work between various teams and departments This role may be subject to additional background verification checks

This role may be subject to additional background verification checks-

Qualifications

Critical Factors to Success

- MBA/MCA/CA with minimum 3-4 years post qualification experience or B Com /B Tech with 6-7 years post qualification experience

- Good understanding and experience with the Procure to pay processes

- Knowledge and experience of ERP applications including Ariba, Oracle application across sub-ledger, Vertex, Oracle General ledger and reporting

- Relevant experience in leading large scale cross functional projects in a similar or comparative environment

- Exposure in project management and systems deployment for related processes is preferred

- Excellent relationship management and the ability to work with staff at all levels of the organization

- Excellent problem solving, conflict resolution and analytical skills

- Exceptional communication skills - verbal, written and through presentations Ability to break down complex ideas into clear and actionable messages

- Highly motivated individual with an ability to drive results and work with ambiguity

- Ability to handle multiple deliverables with aggressive deadlines

- Exhibits capacity to - connect the dots- and grasp both big picture and small details

- Intellectual curiosity and broad awareness of external environment

- Proven leadership to adopting new tools, techniques and technological advancements

- Capability of thinking outside the box with a view to increase productivity and significantly reduce cost of operations and implement initiatives towards automation / standardization of processes

- Ability to influence and collaborate with senior leaders, direct reports and business partners

- Take responsibility and work with little supervision, as well as have excellent interpersonal and communication skills

- High degree of flexibility and creativity required to adapt to a constantly changing environment

- Proven project and change management skills

Functional Skills/Capabilities

Technical Skills/Capabilities Demonstrated Proficiency in MIS and Reporting

Knowledge of Platforms Excel, PowerPoint

Job type- Permanent

Industry Type - Finance

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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