• AMC Supervisor Jobs in Hyderabad,India

  • Pinkerton

Job Description:

AMC Supervisor
TheIndia AMC Supervisor Supervisor leads the day to day activities of assigned shifts in the client alarm monitoring center (AMC) This position is responsible for line-level supervision of up to ten AMC Operators The AMC Supervisor assures that all AMC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure


Essential Functions

The functions listed describe the business purpose of this job Specific duties or tasks may vary and be documented separately The employee might not be required to perform all functions listed Additional duties may be assigned, and functions may be modified, according to business necessity
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions
Employees are held accountable for successful job performance Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations Employees are required to notify superiors upon becoming aware of unsafe working conditions
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives

Represent Pinkerton core values of integrity, vigilance, and excellence
Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
Drafts and sends emergency mass notifications and other crisis communications
Ensuring that field personnel respond to all emergencies medical, fire, hazardous materials, natural disasters, and accidents
Assisting the Client security personnel with the development and/or revision of security operation center processes, protocols, and systems
Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
Provides back-up, support, and on-call function as-needed
Oversees quality control and oversight for all production, support, and staffing functions in conjunction with AMC Operations Manager
Directly assists in developing and maturing the capabilities of the AMC including support for operations and the intelligence/analytics areas
Supervise the maintenance and deployment of a AMC knowledge management dashboard (ex SharePoint Site or other tool)
Works with Operations Manager to identify process and quality improvements
Represent the AMC in meetings with client personnel
Triage and manage incidents of workplace violence or other associate misconduct
Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team
All other duties, as assigned

Minimum Hiring Standards Additional qualifications may be specified and receive preference, depending upon the nature of the position

Must be a Graduate
Must be willing to participate in the Company pre-employment screening process, including drug screen and/or background investigation
Must be at least 18 years of age
Must have a reliable means of communication (ie, email, cell phone)
Must have a reliable means of transportation (public or private)
Must have the legal right to work in India
Must have the ability to speak, read, and write English

Education/Experience Graduate with atleast five years of experience in BMS/Command Centre/Security


College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
Excellent instructional, customer service, written and verbal communication skills
At least fiveyears of experience in security
Experience in conducting research/analysis
Ability to multitask in a fast paced, at times stressed work environment
Comfortable with high-tech work environment and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Good working knowledge of Microsoft Office suite and Windows OS
Self-motivated, curious, and knowledgeable pertaining to news and current events
Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
A dependable team player with business maturity, enthusiasm and a positive attitude
Computer skills; Microsoft Office

Working Conditions With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions In addition to other demands, the demands of the job include

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
Exposure to sensitive and confidential information
Regular computer usage
Ability to handle multiple tasks concurrently
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers
Travel, as required


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : HR / Administration / IR
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

Company Profile:


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