• AirSewa - Operations Manager - Global Scaled Solutions Jobs in Gurgaon,India

  • Airseva

Job Description:

Operations Manager - Global Scaled Solutions (GSS)

- The GSS Operations Manager will build and scale operational teams to drive high-quality experiences in tandem with rapid business growth The ideal candidate is a strategic thinker, adept at planning for the long term while remaining nimble and adaptive to changing business needs The successful candidate is someone who thrives in a constantly changing environment and has a passion for our community

What youll do

- Build and design process

- Design operation processes and workflows

- Ideate for building the business besides managing day-to-day operations

- Strategize work in pursuit of growing various service offerings

Stakeholder Management

- Be a point of contact for all stakeholders and work with global teams to define business requirements, set up teams, define goals and metrics, implement best practices and conduct regular performance reviews

- Be the primary owner for various operations related support ensuring high-quality delivery

- Partner with all the stakeholders to drive success and growth

Managing team

- Scaling and managing teams that support various processes such as identification of listings, shortlisting, quality reviews and feedback loop to hosts to drive quality

- Proactively anticipate and build team capacity to hit stated goals on a daily/weekly/ monthly basis

Developing people

- Work with direct reports to find learning from real-life situations to set and improve metric-based goals; consistently drive teams towards high performance and quality expectations

- Ensure employee satisfaction and high retention/engagement by working with Leads to create strong connections with the team

- Support direct reports as they implement new directives and ensure high quality and on-time outputs

Business Development

- Business development mindset with experience of driving performance

Communication/Interpersonal Skills

- Exceptional communication skills to cultivate professional relationships with local and global stakeholders

What you need to succeed

- Masters degree (only Tier 1 institute)

- 10+ years of experience with at least 4 years of team management experience

Program Management

- Strong experience of designing, implementing and managing large projects and adept at program management

- Ability to work with minimum resources and still deliver majestic results

Strong Ownership

- As Operations Manager, were seeking a leader with a strong sense of ownership, who one can count on to deliver the most challenging tasks with the highest quality

Sense of Urgency

- Were looking for individuals who are excited about driving and managing fast-paced change

People Leadership

- Proven Leadership and Ambiguity Track Record-We are seeking someone with proven experience in leading and coaching large teams and executing complex projects with tight timelines

- Teach direct reports to become - Ultimate Hosts as leaders for their own direct reports

- Champion the Mission to help teams understand how their work contributes to end goals Work with direct reports to create team cohesion and fulfillment

Strategic Thinking and Analytical Skills

- Ability to look at each problem or data set from many different angles to find innovative and simple solutions

Communication/Interpersonal Skills

- Embrace the adventure with Peers, Partners and teams and use superior communication skills to cultivate professional relationships with key partners Use innovative channels of communication to keep teams up-to-date with day-to-day changes in expectations and goals that are relevant to their roles

Flexibility Were a global team, and often trade off late-night meeting slots between our India, EMEA and US team

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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