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  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

AIM SBS Global Operations - 19032511


About Citi Global Decision Management

The Citi Decision Management team is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders It identifies fact based opportunities for revenue growth in partnership with the businesses The function balances customer needs, business strategy, and profit objectives using best-in-class and relevant analytic methodologies To accomplish this, the group focuses on linkages of information, tools and analytics

Role Outline

The role of AVP Strategic Business Solutions group is based at Citi Analytics and Information Management Chennai Center and reports to the VP leading the team The key requirement for the role is the ability to lead a team in understanding the business objective, formulating the Analytics solution and work with business partners to deliver and execute analytical solutions AVP should be able to provide thought leadership and guide the team to deliver the project objectives and present the results in a coherent manner to senior stakeholders The individual should possess executive presence, proven ability to lead teams and be proactive in leading new initiatives to improve the team The individual should provide mentoring, coaching to team member and create a positive work culture in the team

Job Description

Position Title AVP

Grade/Level C12

Business Group CSIL-AIM

Function/Group AIM

Department AIM

Location Bangalore

Role and Responsibilities

Business/ Department Objectives

Provide analytic support to the Global Operations Analytics to help COOs with reducing cost of Operations, improving customer experience while managing operational risk Work with business teams to understand the business context, formulate and execute appropriate repeatable analytical framework to address the business situation Independently manage end to end partner communication

AVP will be a part of Global Operations Analytics team at AIM Chennai

Core Responsibilities

Analytic Project Execution

Ability to lead team members and deliver analytic solutions on complex projects

Measure & Own the business impact of work, Set and manage partner expectations, Manage timeliness around project priorities

Improves business processes to drive efficiencies

Is able to coach/ mentor team members on theory/ practical applications of relevant tools & techniques

Provide thought leadership to continuously challenge and improve the team

Business Knowledge

Develop business context and knowledge Proactively seek out best practices and adopt the same in day to day functioning


Independently manage communication with Global partners

Team work

Collaborate with colleagues to leverage best practices

Financial/ Budgetary NO

Individual Contributor (IC)/Managerial Managerial

Percentage of Travel No

Relocation Yes




Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc from Premier Institute or a track record of performance that demonstrates this ability


Strong experience in Contact Center Operations Analytics required

Exposure to Financial Services

10 Years of Analytical Experience


Analytical Skills

Hands-on working with data

Proficient in Formulating Analytical methodology, identifying trends and patterns with data

Business Impact Analysis

Hypothesis testing, Knowledge of Segmentation

Basic Knowledge of predictive modeling

Simple Optimization

Tools and Platforms

Proficient in MS Excel, Powerpoint

Proficient in Python/ R/ SAS required

SQL, Tableau preferred

Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills

Highly Self motivated

Client focus Proficient in managing various stakeholders

Capability to act as an Owner & deliver results

Effective communication & Good interpersonal skills

Good Time management

Structured thinking

Mentoring skills

Organizational Relationships

Reports to Direct VP

Matrix SVP/Director


Career Progression(Please highlight how the role would add value to the incumbent and what could be his potential next assignments)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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