Job Description:

Role Summary

- You will be primarily responsible for the uptime of our products & platform

- You will be troubleshooting and identifying the root cause of issues, in case of any down time

- The ideal candidate needs to have strong hands-on experience in production support & integrations

- Looking for an individual whos ready to take initiative and complete work with minimal supervision

Roles & Responsibilities

- Provide world class 24x7 support, including extensive troubleshooting tasks, with responsibilities covering multiple product lines

- Experience in - follow-the-sun- support model

- Become an SME in application support including the associated code and assist the team to resolve complex issues including bug fixes

- Create & present reports to senior management on product availability & maintenance

- Drive incident, problem management and root cause analysis within the defined SLAs

- Develop, monitor and respond to all alerts for production systems

- Develop troubleshooting documentation for production support resources

- Ability to work independently to resolve technical & infrastructure issues reported by customers and internal teams

- Create documentation on application workflow, common troubleshooting, debugging steps, best practices and deliver trainings to other engineers in the team

- Mentor, coach and assist juniors in the team, be a role model

Experience (Must have)

- 7 to 9 years of experience in development/production support experience

- Strong working experience in New Relic, Signal FX, Data Dog & Cloud Watch

- Experience in creating/supporting Restful APIs

- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences

- Self-motivated, independent, and high-performance individual, with ability to learn new technologies and become productive extremely fast

- Experience participating in 24x7 on-call rotations

- Willingness to work in different shift timings

Experience (Nice to have)

- Good knowledge on unified log management systems like log entries, log stash, sumo logic & grey log

- Programming experience in Ruby on Rails, GoLang or Java is a plus

- Experience leading a small team

- AWS/Azure or any cloud infrastructure working experience

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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