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  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

AEM Systems Specialist II Req I D SFDCJP00012030

Rate

Primary Skills Account manager system experience, SQL, Powershell

Description

Description

Techforce Analyst - IAM

Location Hyderabad

Job Summary

We are looking for a Techforce IAM Analyst to support our Identity Access
Management efforts globally In this role, you will provide remote and local IT
support by provisioning, troubleshooting, diagnosing, and configuring a variety
of instances of the Salesforce platform You are a seasoned, experienced, fully
functioning member of the team Knowledge of a wide variety of concepts,
practices and procedures of systems administration and support, and can resolve
a wide range of issues in creative ways Expected to provide in-depth analysis
of business processes and the technologies necessary to support them Manage
and support relationships with key business partners across different segments
of IT and HR Applying known documented solutions and processes taking work
items through to completion in a self directed manner Lead small department
projects or be the focal point for the team on a larger cross-function and
enterprise wide project

You will also assist in application support issues, such as access provisioning
and various app configuration changes As an Techforce IAM Analyst, you exhibit
a high level of professionalism in providing excellent customer service and
exercising sound judgment to provide timely resolution of problems This
position requires an outgoing person with excellent communication skills who
enjoys helping people and working in a team environment The ideal candidate
will have around 2 -3 years of experience in IT, as well as 1 to 3 years of
salesforce and active directory administration support in a mid to large size
Enterprise

Responsibilities

Provide excellent customer service and diffuse heightened end-user sensitivity

Ability to communicate technical information to both technical and
non-technical personnel

Resolve user access management issues submitted via ticketing system and email

Uses troubleshooting skills and experience to resolve many issues immediately

Escalate unresolved customer issues and recommend documented solutions and/or
temporary alternative procedures to users

Track all requests using case management application

Actively participate in ongoing training of peers and onboarding of new team
members

User and administration of operating systems including Mac OSX/IOS, Windows,
and Linux Ubuntu

Basic understanding of a programming language (PL/SQL, JavaScript, Java, Apex,
VisualForce, etc)

Understanding and adhering to security policies and corporate best practices

Solve complex incidents by applying known documented solutions and processes,
taking work items through to completion with minimal direct supervision

Partnering with senior members of the team to learn new skills, ask for help,
and escalate as needed

Perform all tasks related to the day-to-day operations of several large
implementations of Salesforce including managing users, creating and
maintaining custom objects and fields, handling bulk data migration, workflows,
validation rules, page layouts, and troubleshooting of Apex and integrations

Manage a fast-paced queue of support requests, driving all issues to resolution
with a strong focus on customer satisfaction and efficient task execution

Maintain and demonstrate 100 PERCENT compliance with all written security policies,
SOX procedures and change management controls

Communicating in different settings and methods including team meetings,
conference calls, email, instant messaging, and social media

Aptitude and ability to learn to adapt quickly to new technology and business
requirements in a fast paced, dynamic global environment

Training team members in formal and informal settings

Customer and technical support processes

ITIL Release Management processes and practices with internal and external
partners

Assist with internal process and documentation review

Technical documentation and process development

Required Skills

Salesforce Administrator (ADM201)

Experience in a desktop support function at a large enterprise

Experience with Active directory support in enterprise environments with
20,000 users

Experience working with Windows Server environments

Experience as a Domain Administrator Active Directory Design, Implementation,
Maintenance, Troubleshooting

Previous Salesforce administration experience with a minimum 300-seat
environment handling all aspects of CRM, case management and platform maintenance

Excellent project management skills with ability to juggle multiple
projects/tasks across various user groups

Understanding of business processes and ability to translate business
requirements into application functionality

Excellent verbal and written technical documentation skills

Strong team player with service-oriented attitude and customer focus

Strong research and problem solving abilities are required

Must be a go-getter and salesforce enthusiast who thrives on working in a
fast-paced environment

Desired Skills

One or more industry certifications

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Recruitment/Placement Agencies, Consulting Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 22nd Jul 2020

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