• Advisor , IT Security - Secureworks Jobs in United States Of America - 23846134

  • Dell India
  • United States Of America, Usa

Job Description:

Secureworks (NASDAQ SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats Red Cloak software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform processes over 300B threat events per day We understand complex security environments and are passionate about simplifying security with Defense in Concert so that security becomes a business enabler More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter Exponentially Safer

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results A constant focus on continued learning and growth keeps our team members engaged and excited about whats next We offer flexible work options when available, and emphasize the importance of work-life balance We know that when our people are rewarded, recognized, and rejuvenated, we win as a team

A Security Center Operations Advisor primarily addresses escalations, performs MACs on managed devices, tracks and owns project based assignments and provides guidance and mentorship in the management and monitoring of any security device within Secureworks Managed Security ServicesThey will also conduct security audits and provide recommendation to mitigate risks within a client networkThis individual must demonstrate exceptional attention to detail as well as excellent analytical and troubleshooting skillsIt is a requirement to be able to quickly and efficiently resolve client issues while maintaining high levels of satisfactionIn addition to providing support to external clients, it is imperative that support for internal colleagues is provided as well to include, but not be limited to, supporting escalated ticket based work, providing training on various security devices, and creating device support and troubleshooting documentation

Responsibilities

- Responsible for making intermediate device configuration changes and working with clients troubleshooting network and security related issues
- Meet service level agreements related to device change processing
- Remotely access and manage devices at various global customer locations from a security operations center
- Work within a 7x24 shift-scheduled security operations environment
- Responsible for answering inbound calls and emails from technical clients (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address a client request or issue

- Handle escalations from first level technicians and provide mentoring to newer employees
- Perform security audits on managed client devices

- Discover unused/overlapping rules, unused/duplicate objects, unsecure rules/services in security policies and advice on corrective and optimization actions
- Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Requirements

- 8-10 years of relevant experience or equivalent combination of education and work experienceundergraduate degree and 4-6 years of relevant experience,graduate degree and 2-4 years of relevant experience
- 3 years experience with Firewall technology such as CheckPoint, Cisco, Juniper, Palo Alto, Fortinet or SonicWALL
- SANS/GIAC Certifications (GPPA, GCIA, and GCIH) a significant plus
- Must possess current certifications for enterprise level security platforms such as CCNA Security, CCSA, CCSE, JNCIP, JNCIE, GPPA
- Intermediate level of Linux experience including system administration and CLI
- Generally familiar with scripting/programming Examples include Python, PHP and Perl
- A proven ability to independently support and manage client Firewalls, Intrusion Detection security devices, and other security related platforms
- Dedication to client service and passion for learning and security
- Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces
- Well spoken and articulate containing an attention to detail with excellent writing abilities
- Must be able to communicate technical details in a clear, understandable manner
- Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
- Retaining ownership of escalated issues and work to resolution
- Ability to read and interpret network diagrams

Additional Qualities

- Exceptional attention to detail especially related to the creation and modification of device configurations
- Dedication to client service
- Passion for learning and growing technical abilities
- Well-spoken and articulate, confidence in explaining technical matters
- Ability to communicate technical details in a clear, understandable manner
- Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
- Technical aptitude and interest related to networking, Internet, and computer technologies

Significant Advantages

- Interest in working evening or overnight shifts (4pm-1230am Eastern) or (12am-830am eastern)
- One or more vendor certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW, CCNA
- Non-vendor specific certifications such as Linux , Security , CISSP, Network or SANS/GIAC Certifications (GCFW, GCIA, and GCIH)
- Familiarity with basic scripting or programming such as PERL, BASH, MySQL, PHP
- Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces
- Ability to read and interpret network diagrams primarily through Microsoft Visio

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Secureworks will not tolerate discrimination or harassment based on any of these characteristics Learn more about Diversity and Inclusion at Secureworks

Job Family Secureworks Job ID R040163

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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