• Advanced Customer Support Engineer Apps DBA Jobs in Cairo - 25312740

  • ORACLE
  • Cairo
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Advanced Customer Support Engineer Apps DBA - 19001BXV

Preferred Qualifications

Description

A highly experienced Senior Oracle Applications DBA with deep technical expertise in installing, configuring, upgrading, migrating and managing large production builds of Oracle Applications and EBS Suite of Products Ideally should have 6-10 years of hands-on experience as an Apps DBA managing production environments Strong in Oracle Applications performance tuning and troubleshooting middleware stack components

Responsibilities

Works at customer site in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components (Web Logic, OID, etc)

Works with support to resolve Customers SRs

Conduct knowledge transfer sessions both within the Oracle team and to end users

Work closely with the functional team and delivery leaders to provide engagements work estimates and drive excellence in functional work

Ensures that new services are appropriately captured and put in ACS corporate repository

Proactively maintains knowledge of Oracles current and future products/solutions offerings for the specified Supply Chain area

Technical Qualifications

Highly experienced in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12

Proven exposure of installation of Oracle Application R121 & R122 on Enterprise Linux production environments

Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc

Good Conceptual knowledge of Oracle RDBMS internals, Backup & Recovery using RMAN, performance tuning, logical and physical design of database

Experience working in an enterprise environment and supporting critical production databases and applications

Experience in installing, configuring, upgrading and administering different versions of Oracle Database

Strong experience working as an Oracle Applications DBA in 12x versions Solid understanding of the product architecture and ability to analyze and solve issues across multiple layers of the stack

Exposure to RAC and ASM Administration

Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools

Hands-on experience with Oracle Enterprise Manager

Must be familiar with day-to-day operations such as monitoring, performance tuning and making recommendations after generating AWR and ADDR reports

Troubleshooting memory related errors with Oracle 12c and Patching with RAC and Non RAC

Provide support for Oracle database environments that include problem identification, reporting, tracking, analysis, and resolution

Strong shell scripting knowledge

Good knowledge of PL/SQL

Experience in working with Oracle Applications & Databases running on Oracle Cloud platform

Experience in migrating on premise databases to Oracle Cloud

Basic software networking skills

Other Qualifications

Strong English written/verbal communications

Self-motivated individual who works well in a team environment

Willingness to work in shifts & weekends as required

Willingness to travel in the region (MEA) and work out of client locations

Willingness to provide on-call support on a 24/7 basis when needed

Experience in working as part of Global/ Matrixed/ Remote teams

Self-driven, ability to work under minimal supervision

Excellent Analytical skills

Experience

6 years of overall experience in relevant technical roles

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position In addition, experience with Oracle*s core products, applications, and tools

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Travel Yes, 50 PERCENT of the Time

Location Egypt

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Database Administration (DBA)
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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