• Advanced Customer Support Engineer Apps developer Jobs in Cairo

  • ORACLE
  • Cairo
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Advanced Customer Support Engineer Apps developer - 19000HDU

Preferred Qualifications

The Oracle ACS Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects

He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment

Responsibilities

Work on developing technical solutions to meet business requirements gathered and documented by functional consultants

Identify and resolve key issues related to code change requirements and bug fixes

Support Oracle ERP products and services from the technical aspect in line with the contractual agreement

Works with support to resolve Customers SRs

Conduct knowledge transfer sessions both within the Oracle team and to end users

Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work

Technical Qualifications

Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must

Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must

Java, ADF and PaaS skills are preferred

Oracle relevant technical Certification are preferred

Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS)

Strong analytical and problem solving skills

Technical troubleshooting experience

Other Qualifications

Strong English written/verbal communications

Excellent verbal and written communication skills

Excellent technical troubleshooting experience

Self-motivated individual who works well in a team environment

Willing to travel to customer sites on a regular basis

Experience in working as part of Global/ Matrixed/ Remote teams

Self-driven, ability to work under minimal supervision

Willing to work in shifts & weekends as required

Willing to travel in the region (MEA) and work out of client locations

Willing to provide on-call support on a 24/7 basis when needed

Experience

6 years of overall experience in relevant technical roles, having product and technical expertise relevant to practice focus

Travel Yes, 50 PERCENT of the Time

Job Type Regular Employee Hire

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position In addition, experience with Oracle*s core products, applications, and tools

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Travel Yes, 50 PERCENT of the Time

Location EG-EG,Egypt-Cairo

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 26th Jan 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

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