• ADD Technical Service Specialist Jobs in China

  • Abbott India Ltd
  • China
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

JOB DESCRIPTION Responsibilities

1 Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
2 Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
3 Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
4 Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
5 Champion utilization of remote support tools to proactively improve instrument up time
6 Proactively improve expertise through continuous learning and certifications

Requirements

1 Bachelors degree or equivalent relevant experience required
2 Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred
3 Practical experience of interfacing with customers preferred
4 Basic English skills are preferred (written and oral) Proficiency in local language required
5 Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare, Manufacturing/Industrial
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 15th Jan 2020

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