• ACS Technical Delivery Manager Jobs in Mexico

  • Mexico

Job Description:

ACS Technical Delivery Manager - 19000SGX

Preferred Qualifications

General role description

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles products In addition, this position will be a leader in ensuring overall customer satisfaction with Oracles products and related implementation services

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area The TAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation He/she will serve as Oracles support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills The TAM is responsible for escalating issues across multiple business units within Oracle (eg Technical Support, Expert Services, Sales, Consulting, Product Development, etc) and marshalling resources as necessary to resolve problems

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology Demonstrated success in IT with 3 years and as a Technical Account Manager or similar for at least 2 years, including involvement in at least 5 successful customer deployments Recommended 3-7 years of professional Information Systems implementation experience Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations Industry experience is desired

In this position, the Technical Account Manager will be responsible for establishing and maintaining a delivery governance model with the Customer at the operational, management and executive levels, as applicable As the Customers primary point of contact for the delivery of the Oracle services contract, Technical Account Managers maintain relationships with Customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope In addition, they operate as the Oracle representative to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business such as Global Customer Support, Consulting and Sales

Specific requirements

Good interpersonal and communication skills to build effective relationships with customers and with other members of the account team
Project management skills
Good understanding of complex architectures involving several Oracle Products and appliances
Be able to understand problems and needs on customers environment and explain/translate to Technical Leader and Support team members
On the other hand, have enough technical skills and background to be able to explain customer technical solutions, recommendations
Good technical knowledge on Middleware Products such as WebLogic Server, SOA Suite and Oracle Service Bus
Its a plus if you have knowledge on Oracle Communication Applications such as BRM, OSM and MSS
Basic Java skills
Basic Operating Systems knowledge (Unix, Solaris) preferable on Engineered systems (Exalogic, Exadata, Supercluster)
Medium knowledge on Oracle DataBase and SQL language
Incident and Problem Management, ITIL based

Previous experience jobs at Sky Mxico, Grupo Televisa, IZZI, Cablevisin, Dish should be documented (areas, departments, projects) Further screening could be needed

Core Delivery Activities

Service Planning maintain a Service Delivery Plan or Project Plan that describes the resources, activities and deliverables required to meet the objectives of the engagement The plan should be created in close collaboration with the Customer and should be continuously maintained and formally reviewed with the Customer at regular checkpoints

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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