• ACS Senior Support Engineer Database Jobs in South Africa - 25655014

  • ORACLE
  • South Africa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

ACS Senior Support Engineer Database - 19001GPM

Preferred Qualifications

Oracle Advanced Customer Support Services is a global organization within Customer Support Services, providing tailored mission-critical support services to customers with complex IT requirements We provide customized, proactive solutions for all Oracle applications and technologies Sun Servers and Storage, Database, Middleware and Applications

Advanced Support Engineers (ASE) provides support in the continuous operational improvement of Oracle environments ASEs do this by leveraging Oracles support-based intellectual property and customers experiences throughout their involvement with Oracles technologies

Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies

CORE ACTIVITIES AND RESPONSIBILITIES

Delivering high quality technical services to ACS customers

Ensuring adherence to internal methodology, tools and quality standards

Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities

Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required

Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS

Manage and resolve Customer Requests according to product main strategy and model

Respond and resolve customer issues within Key Performance Indicator targets

Maintain an up-to-date and in-depth knowledge of new products

Ensure the timely completion of planned proactive tasks and Customer Requests

Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc

Supervisory Responsibilities (direct and Indirect)

None

Related Work Experience

The candidate should have 5-8 years experience in using and administrating Oracle database server with strong knowledge of UNIX, Linux and/or Windows Experience in RAC, DB Performance, or Backup/Recovery is a Must

Formal Education or Equivalent

The candidates should have a degree in Computer science Oracle Certified Professional (OCP) is a must/ (OCM) is a plus

Skills

Strong knowledge of UNIX, Linux and/or Windows

Experience in RAC, DB Performance, DB patching/DB upgrades or Backup/Recovery is a must

Experience in one or more of the following technical areas is a plus

Oracle Security Products, Oracle Data Guard, Oracle Golden Gate, SQL Tuning, Corruption, Exadata , Super Cluster, ZFS, ZDLRA

Having excellent written and spoken English is a must with strong Communication skills

Candidate should have Customer focus, working globally, team working and results orientation skills

Others (Mandatory)

Candidate should be

Willing to travel for long tasks or high frequency

Willing to work on 24x7 and flexible hours (Out of hours and weekends)

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products You should be highly experienced in some Oracle products and several platforms that are being supported You will be expected to work with only general guidance from management while advising management on progress/status

Job duties are varied and complex utilizing independent judgment May have project lead role Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience Experience with Oracle*s core products, applications, and tools is important

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Travel Yes, 50 PERCENT of the Time

Location South Africa

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Database Administration (DBA)
Salary : As per Industry Standards
Deadline : 11th Jul 2020

Key Skills:

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