• Accounts POD Analyst Jobs in Philippines

  • Emerson Electric Co India Pvt Ltd
  • Philippines
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Accounts POD Analyst

Requisition ID ( 19008497 )

Primary Location Philippines-National Capital Region-Quezon City

Job Function Information Technology

Description

This role is responsible for overall user account management and system administration on users network access The task includes support to user on IT Service Desk supported application such as Active Directory, Mailbox, Oracle, JD Edwards, European Reporting System, Symphony, Fisher First, TRAX, Sharepoint Management System and other business specific application

Responsibilities

Focus on basic account creation for commonly used applications primarily Oracle Betsy, Bryan, Billy and Oracle In a Box

With understanding on Service Desk procedures, processes and concepts with supervision

Creates a positive customer support experience through handling concerns in a highly professional manner

Create Active Directory account and mailbox using EPIC Tool

Assist other Request Ticket related to Account Management supported application

Assist the Project Lead in completing Oracle Projects on time

Coordinate with Responsibility Owner to gather the required approvals

Communicate with user and manager to follow up with necessary documents

Assist emails in Accounts POD Shared Mailbox

Answer basic inquiry from customer related to users account

Communicate to users the business requirements or policies for system access

Notify callers of request completion and log in credential

Utilize the HP Service Manager and Knowledge Management in completing a request

Adheres to the organizations internal policies and procedures including shifting schedule and proper state usage in ININ

Achieve /exceed the targets set based on the standard KPI

Requirements

Education BS Computer Engineering/ Information Technology

Specific Knowledge & Skills

Demonstrated basic knowledge and experience of the following platform/technology

Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
MS Office Products
Hp Service Manager

Local Area, Wide Area and Wireless Networks

Sharepoint 2010/2012

ITIL v3 Foundation

Good written and oral communication skills

Experience in Global Support

About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goalto create groundbreaking solutions that leave our world in a better place than we found it Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure

A dynamic environment is what youll discover at Emerson, a Fortune 500 company with $145 billion in sales and 155 manufacturing locations worldwide Together, were changing the world, and we have all the resources to help you achieve your professional goals

Whether youre an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, youll find a variety of opportunities at Emerson Join our team and start your journey today

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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