• Account Support Manager Federal Accounts Jobs in United States Of America - 23777996

  • United States Of America, Usa
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Job ID 1046094

Primary Location Teleworker, New Mexico

Job Category Services

Schedule Full time

Shift No shift premium (United States of America)

Are you looking for a senior technical Account Support management role in the Public Sector What if it could be with one of the most impactful IT companies in the world

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world

What sets us apart Our people Our peoples relentless commitment to partner, innovate, and act

If solving the worlds biggest technology challenges sounds like the right career path for you, read on

About the Account Support Manager Federal Accounts

Hewlett Packard Enterprise (HPE) Pointnextis seeking to identify highly motivated and qualified individuals for an opportunityas an Account Support Manager for one of HPEs larger Federal clients in Annapolis Junction, MDNo relocation assistance available

In this role, youll provide support to our Public Sector client in New Mexico Based on the clients needs, the support services you provide will primarily include enterprise server, storage, networking, desktop, and laptop support

You will use your background in field technical support or customer service, as well as your technical knowledge and training, to manage this strategic Federal client relationship

Position requires a TS/SCI levelclearance As a result, US citizenship is required

If you do not currently hold an active TS/SCI clearance, you must be willing and able to successfully attain one

This position will also require a US Government background check and fingerprinting for site access badges

Youll have opportunity to work on the products we deliver and support while gaining experience as a Federal Account Support Manager, whichcan lead to future careers within HPE

Key Responsibilities

As the Account Support Manager Federal Accounts, you will

act as trusted advisor in the consultant role for customer and HPE sales teams
deliver a range of technical support services, including strategic account support, by proactively maintaining high-level technical, operational expertise and understanding of industry trends
work with a wide range of endpoint and enterprise technologies, including desktops, laptops, printers, servers and a variety of storage technologies
maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
handle Customer relation problems promptly and appropriately, escalate issues according to established procedures
create and deliver Value Based Delivery (VBD) account plans for assigned accounts
review support plan for business indicators and map to HPE service solutions
develop and grow assignedcustomer account relationship
design and deliver support solutions
provide suggestions for operational efficiencies
lead Customer Expectation management as part of escalation process
give input to operational methods and programs that may affect the business management strategy in the geographic area
respond to service, product, technical, and customer relations questions
perform other duties as needed or assigned

HPE Pointnext exceptional people supporting business technology in action Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers most challenging IT problems

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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