• China
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Introduction
Account Service Managers are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client Sound pretty important Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the clients IT operation

Your Role and Responsibilities
Work content
Responsible for managing enterprise customer service and project delivery
Responsible for maintaining enterprise-level customer relationships, exploring and identifying customer needs and business opportunities
Responsible for leading the project team to deliver solutions to customers based on project charters, project agreements or contracts, using appropriate business metrics and project terms and conditions
Responsible for managing project resources, including managing subcontractors and establishing effective communication with project teams and clients
Provide daily work guidance to the customer service team or project team to provide regular reporting on the status of the project Manage service levels to meet contractual requirements

Required Professional and Technical Expertise
Job Requirements
Bachelor degree or above in computer and related fields
At least 10 years of enterprise customer service experience and project management experience
At least 5 years experience in technical support services for minicomputers, AIX/UNIX or Linux systems
Advanced communication skills, strong customer relationship management
Gain insight into the ITIL approach
Fluent in English listening, speaking, reading and writing
PMP or ITIL certificates take precedence

Preferred Professional and Technical Expertise
none

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network Its this unique blend of bold new ideas and client-first thinking If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS is the place for you!

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Company
IBM India Pvt Ltdarfix

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