Job Description:

Purpose of the Role Responsibilites Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account Review fraud disputes through merchant contact requesting additional documentation and executing merchant chargebacks Ensure each Merchant chargeback dispute request is handled in a timely accurate manner Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls Analyze complex information and make sound decisions Continue to monitor current trends in Fraud landscape, suggest preventive corrective measures Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction Communicates effectively, oral and written, to review and document necessary information QUALIFICATION Critical Factors to Success Graduate (preferred commerce background no regular MBAs) Online typing Test - 28 wpm with 85% accuracy Analytical mindset with attention to detail, high degree of accuracy ability to multitask effectively High level of customer sensitivity, commitment, service orientation highly result oriented Past Experience Preferred Experience 1-3 years Academic Background Graduate (preferred commerce background no regular MBAs) Functional Skills/Capabilities Strong knowledge of MS Office tools applications will be preferred Amex product knowledge desirable Good written spoken communications including conversational ability 0730 IST to 2359 IST (Rotational) Sat/Sun Fixed Weekly Off Technical Skills/Capabilities Knowledge of Platforms Behavioral Skills/Capabilities Enterprise Leadership Behaviors Set The Agenda Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You Build the Best Team, Seek Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way Communicate Frequently, Candidly Clearly, Make Decisions Quickly Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate in Any Specialization
Functional Area : Accounts, Finance, Tax, Company Secretary, Audit,
Role : Accounts Executive/Accountant
Salary : Not Disclosed
Deadline : 20th May 2020

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