• Account Manager , Hilton Worldwide Sales Jobs in Delhi,India - 25307272

  • Hilton Hotels & Resorts
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Job Summary

The Account Manager- Delhi will proactively acquire new accounts for Hilton Hotels in India across managed segments of business He/She will look after these accounts on a national basis and be accountable for the performance for Hilton Hotels in India This role will need to have clear understanding of the hotels business strategies and determine action plans aligned to the strategies He/She will also be responsible to create and communicate the account strategies in order to drive increased market share and demonstrate value to both internal and external customers

This role is to be based in Delhi

What will I be doing

The Account Manager- Delhi will work in the Hilton Worldwide Sales (HWS) team with other team members and be responsible for acquiring, nurturing and growing new accounts to drive business to Hilton India Hotels from their assigned territories account inline with the companies revenue strategies He/She will be responsible for driving group business, PERM and IBT on a national basis from these accounts The activities will include managing transient RFPs/ LNR agreements, driving Group business conversions, organising familiarisation trips and presenting to customers on new hotel openings As Account Manager, you will be responsible for performing the following tasks to the highest standards

Execute strategic account development plans and support communications of key messages internally & externally

Follow estalished procedures and processes in relation to managing the account portfolio to drive market share

Total account management focus, quickly identifying which segments of the business have the most opportunity to drive share

Manage customer RFPs / LNR contracting to add relevant Hilton hotels as preffered hotels to drive market share

Accountable for the delivery of the strategy and activities of their account base

Develop strong relationships with key hotels that receive business from the account portfolio and understanding the hotels individually strategy

Review Account Development Plans on a quarterly basis, updating records accordingly

Account penetration to establish multiple level of contacts

Conduct daily sales calls and arrange site inspection trips to hotels by corporate clients

Establish and develop long term effective working relationships with key customers to drive business

Provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships

Implement plans to ensure overall strategic direction of the account base and support the companys revenue strategies

Ensure relevant updates are sent both to internal and external stakeholders

Monitor and review the impact of marketing initiatives on the account strategy

Networking with sub account handlers and global leads where relevant

To build, implement and communicate the account strategies, delivering the expected targets

To develop Account Plans that specify objectives time-scales and sales activities to support the account strategy

Accurately identifiy the level of influence and decision making power of contacts in the customer organisation and use these to secure business

Attendance at Industry conferences and events

Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities and successes

Assess actual performance versus the target to ensure success and takes corrective actions where necessary

Ensure Account Development plan is followed and achieved providing feedback as necessary

Ensure RFP processes are followed in line with the Hilton Best Practice

Ensure accurate and up-to-date customer account information and database is maintained

To ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures

Work with the hotels to ensure tasks are carried out as directed by the customer

Review customer base to determine new opportunities for account penetration

Communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are well aware of the Customer value when dealing with business coming from a specific customer

Attendance at sales workshops

Involvement in various projects to support the HWS teams strategies

Support Colleagues to achieve appointments with our clients for Sales Weeks

Plan and attend the Familiarisation Trips that are detailed in the account development plans to support driving market share

What are we looking for

An Account Manager - Delhi serving Hilton Brands is always working on behalf of our Guests and working with other Team Members To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

University degree or experience in lieu thereof

Work experience of a minimum of 5 years in customer facing & revenue generating role

Experience working in multi-cultural or international settings

Excellent communication skills presentations, written and public speaking

Ability and drive to identify, acquire & grow new accounts

Abilty to direct collaboration among cross-functional teams including external resources

Ability to analyse departmental financial data in order to make strategic and tactical decisions

Lead by example to resolve conflicts, introduce change and ensure collaboration among others

Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information

Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals

Strong problem solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others

Budget development and management skills

Ability to work independently and manage the work of others

Ability to adjust plans and priorities as situations change

Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions

Independent and able to work with minimal control and direction

Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members

Able to multi-task, adapt quickly and positively to new situations

Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles

Regional Hotel Sales or Multiple Property Sales team experience advantageous

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day And, our amazing Team Members are at the heart of it all!

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Sales/Business Development
Role : Channel Sales
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

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