• Account Management Specialist Jobs in Mumbai,India - 23845900

  • ADITYA BIRLA MANAGEMENT CORPORATION LTD

Job Description:

Organization

Role Overview

The North America Supply Chain team is looking for an Account Management Specialist to join the Atlanta, GA office The role is responsible for working directly with external customers to capture demand, analyze forecasts and enter forecasts and orders/releases into the system This position has significant impact on inventory turns, on-time deliveries, cash flow and other working capital goals of the business unit

Responsibilities

Maintains customer account demand information for either orders or forecast as part of FSD process Receives, processes, and administers customer orders in accordance with customer service procedures and updates forecast weekly, as established by the FSD process
Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and non-specified, are met or exceeded Advises sales and supply assurance with respect to issues, ie advising of delays, pricing, packaging, forecast updates, product availability
Work closely with customer contacts to sustain and improve customer service levels, and to develop service relationships with key accounts Provide information to customers as requested Also, support sales function by helping follow-up on necessary actions from customer meetings related to growth and maintenance of all accounts
Provides support or backup for other customer service-related functions or activities as required ie sample orders, lost business tracking, initiating new customer master requests
Participates in projects and new/sustaining teams, as assigned, representing customer service, materials, scheduling, and revenue concerns
Investigates, identifies cause, and resolves deductions and short pays for customers Includes initiating credits and/or initial request for payment
Handles all issues with assigned customers including stressful or conflict situations/interactions with internal and external customers
Receives, processes, and administers customer credits in accordance with customer service procedures Includes identifying reason for the credit
Deals with complex customer issues and global accounts Resolves customer issues when escalated from other Account Mgt Specialists May play a lead role within the Customer Service group as required
Provides training, support and mentoring to new team members

Qualifications
Bachelors degree
0-2 years customer service experience Business to business experience preferred Manufacturing/chemical experience a plus
Good interpersonal and communication skills
Computer skills (SAP, MS Office, Spreadsheet, Access, etc)
ERP experience; SAP experience a plus
Demonstrated ability to effectively handle stressful or conflict situations/interactions with internal and external customers
Ability to manage time with minimal supervision and to handle multiple projects
Outstanding computer skills and knowledge of Microsoft Office applications such as Word, Excel and Powerpoint
Desire to learn and excel
Customer focused & people oriented

Minimum Experience Level

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Construction/Cement/Metal/Steel/Iron, Manufacturing/Industrial
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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