• 75F - Manager - Customer Support Jobs in Bangalore,India - 25255436

  • 75F APAC
  • Save Job
  • 8 - 10 Years
  • Posted : above 1 month

Job Description:

Job purpose & responsibilities

- Responsible for post-sales customer support infrastructure Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs

- Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals

- Work with project supervisors to submit proposal and implement technology solution to improve HVAC efficiency

- To be involved and carry out planning, execution and updates for all daily on-site work and Site supervision work - HVAC & BMS experience is going to be of utmost importance

- Responsible for customer and vendor interactions and maintain excellent Customer Satisfaction Score

- Responsible for Site Visits and Site Coordination, allocation of Engineers and Technicians in various sites

Qualifications

- BE/BTech from a reputed university

- MBA (preferred) from a reputed university

Work Experience

- Should have 8 - 10 years relevant work experience

- Should have worked with the HVAC/BMS industries for majority of his career

- Should have had people responsibility for at least 7 years

- Should have worked with large Indian or multinational organizations

- Should have a proven track record of delivering targets consistently

- Should be familiar with industry-standard CRM/equivalent

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 30th May 2020

Key Skills:

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