• 1st Line Support Engineer Jobs in United Kingdom - 25698557

  • Unisys
  • United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Secure your tomorrow with Unisys A great place to learn and grow your career! At Unisys, every associate makes a difference Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams You are part of a team that drives change and delivers results on a daily basis Our success is a direct result of our people

This role will encompass full support based duties working within a Windows PC environment and Apple Mac IOS (70 PERCENT /30 PERCENT ) The position involves COTS support and the monitoring and administering of a support based ticket system (Service Requests, Incident and IMACS)

Technical Skills/Duties

Install/Refresh - Refresh as BAU Onsite installs using current deployment tools (SCCM, LANDesk, etc)
IMAC - Relocation of users and hardware, updating the asset management system, Local software installation LT/DT and desk phones
DSS - Onsite support and troubleshooting for COTS and non-core Software for laptops and desktops)
Break Fix - Client to provide peripheral parts and spare units Out of warranty devices to be replaced on failure
Smart Hands support - Basic troubleshooting for Network and server equipment
VIP/VVIP Support
ServiceNow (SNOW) Client Owned (Service Desk) ticket monitoring
Job/workload allocation Assigning daily jobs from the queue
Prioritising tickets based on requirements (SLA)

Workplace point of contact for onsite DSS escalations only
for approved onsite bulk IMAC work (coordination of team)
Primary POC for SDC/SDM queries/escalations

About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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